Support Jobs in Mount Vernon, OH

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Today

Level 2 IT Support Engineer

Directec Corporation Mount Vernon, OH

Mount Vernon, OH

Today

$24 - $32/hr Full time Application Support Help Desk Help Desk Support

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Job Description

Level 2 IT Support Engineer role with Directec Corporation in Mount Vernon, OH (onsite). You will support clients through a mix of remote and on-site work, handling both tier 1/2 help desk needs and advanced troubleshooting in a primarily Windows environment. If you enjoy improving reliability through maintenance, diagnostics, patching, and clear escalation paths, this position is built for that.

What you’ll get

Medical Insurance with the company paying 90% of premiums
401(k) with company match
Paid Time Off
Employee discount
Health insurance
Professional development assistance

Responsibilities

Provide tier 1/2 help desk support, including advanced troubleshooting, server administration, and network diagnostics
Carry out proactive maintenance, monitoring, and documentation of client network environments through scheduled on-site and remote work
Perform desktop and network diagnostics, maintenance, repairs, and support application and OS updates
Monitor system integrity and availability, review logs, and verify scheduled jobs such as backups
Apply OS patches and upgrades, configure and add new services, and communicate with impacted parties
Develop and maintain installation, configuration procedures, and system standards
Maintain accurate, up-to-date documentation of client network environments
Build expertise to diagnose and resolve application and end-user issues
Collaborate with project leads to deploy IT projects and complete tasks within scope and timeline
Provide escalation support for complex issues from clients or team members
Document all work performed and submit detailed support tickets
Participate in an on-call rotation, including after-hours on-site support if necessary

Requirements

4+ years of experience in Windows administration, networking, and desktop support (with 2 years in an MSP environment preferred)
Ability to plan, organize, and document complex system designs and configurations
Strong communication skills for conveying technical information verbally and in writing
Proven troubleshooting and problem-solving skills with the ability to manage multiple tasks
Comfort working in a self-directed environment with accountability and communication
Industry certifications are desired
Experience with the following is a plus: ConnectWise Ticketing Systems, Sophos, Synology, Cisco, VMWare, VEEAM, Aruba, and M365 Administration and migration

Work environment

Remote and on-site duties at client locations, typically with 5 to 100 users
Light to moderate physical activity, including lifting up to 50 pounds, and occasional use of power tools or ladders
Reliable transportation and a clean driving record are required; a company vehicle will be provided for out-of-town travel
On-site position: candidates must reside within 1 hour of the Operations Center in Mount Vernon, Ohio (43050)
Relocation assistance is not available

Pay: USD 24–32 per hour

How to apply

Submit your resume, cover letter, and salary requirements for consideration.

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