Level 2 IT Support Engineer

Level 2 IT Support Engineer role with Directec Corporation in Mount Vernon, OH (onsite). You will support clients through a mix of remote and on-site work, handling both tier 1/2 help desk needs and advanced troubleshooting in a primarily Windows environment. If you enjoy improving reliability through maintenance, diagnostics, patching, and clear escalation paths, this position is built for that.

What you’ll get

• Medical Insurance with the company paying 90% of premiums
• 401(k) with company match
• Paid Time Off
• Employee discount
• Health insurance
• Professional development assistance

Responsibilities

• Provide tier 1/2 help desk support, including advanced troubleshooting, server administration, and network diagnostics
• Carry out proactive maintenance, monitoring, and documentation of client network environments through scheduled on-site and remote work
• Perform desktop and network diagnostics, maintenance, repairs, and support application and OS updates
• Monitor system integrity and availability, review logs, and verify scheduled jobs such as backups
• Apply OS patches and upgrades, configure and add new services, and communicate with impacted parties
• Develop and maintain installation, configuration procedures, and system standards
• Maintain accurate, up-to-date documentation of client network environments
• Build expertise to diagnose and resolve application and end-user issues
• Collaborate with project leads to deploy IT projects and complete tasks within scope and timeline
• Provide escalation support for complex issues from clients or team members
• Document all work performed and submit detailed support tickets
• Participate in an on-call rotation, including after-hours on-site support if necessary

Requirements

• 4+ years of experience in Windows administration, networking, and desktop support (with 2 years in an MSP environment preferred)
• Ability to plan, organize, and document complex system designs and configurations
• Strong communication skills for conveying technical information verbally and in writing
• Proven troubleshooting and problem-solving skills with the ability to manage multiple tasks
• Comfort working in a self-directed environment with accountability and communication
• Industry certifications are desired
• Experience with the following is a plus: ConnectWise Ticketing Systems, Sophos, Synology, Cisco, VMWare, VEEAM, Aruba, and M365 Administration and migration

Work environment

• Remote and on-site duties at client locations, typically with 5 to 100 users
• Light to moderate physical activity, including lifting up to 50 pounds, and occasional use of power tools or ladders
• Reliable transportation and a clean driving record are required; a company vehicle will be provided for out-of-town travel
• On-site position: candidates must reside within 1 hour of the Operations Center in Mount Vernon, Ohio (43050)
• Relocation assistance is not available

Pay: USD 24–32 per hour

How to apply

Submit your resume, cover letter, and salary requirements for consideration.