Support Jobs in Muskogee, OK

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IT Support Technician

Premier USA, Inc. Muskogee, OK

Muskogee, OK

Today

$16 - $20/hr Full time Active Directory Computer Skills End User Support

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Job Description

The IT Support Technician role delivers frontline technical assistance to end users, handling hardware, software, and network issues to keep the IT environment stable and responsive in a fast-paced setting.

Job Overview

This position serves as the first point of contact for IT support, providing essential help desk support to address hardware, software, and network challenges. The role focuses on resolving incidents, assisting users, and maintaining the health of IT infrastructure in a dynamic workplace.

Responsibilities

Deliver first-line technical support to end users through help desk systems, resolving issues related to hardware, software, network connectivity, and operating systems including Windows and macOS
Troubleshoot and resolve hardware issues across desktops, laptops, mobile devices, printers, and peripherals
Log and manage support tickets using tools such as BMC Remedy or Jira, ensuring timely resolution and clear user communication
Support networking tasks including LAN, VPN, DNS, TCP/IP, firewalls, and Meraki devices to sustain secure and reliable connectivity
Assist with Active Directory tasks such as user account creation, permissions adjustments, GPO application, and AD troubleshooting
Perform hardware upgrades, repairs, and maintenance on computer components and peripherals
Support IT infrastructure including Windows Server environments and Linux systems for optimal performance and security
Analyze technical issues to identify root causes and implement effective solutions
Collaborate with team members on network troubleshooting involving TCP/IP configurations and firewall settings to resolve connectivity problems quickly
Maintain documentation of technical procedures, configurations, and incident reports to ensure knowledge sharing across the team

Requirements

Proven experience providing IT or desktop support in a fast-paced environment
Strong knowledge of Microsoft Office applications and operating systems including Windows 10/11 and macOS
Hands-on experience with help desk systems such as BMC Remedy or Jira for ticket management
Familiarity with networking concepts including LAN/WAN, VPNs, DNS, TCP/IP, firewalls, and Meraki equipment
Experience with Active Directory tasks such as user administration and GPO implementation
Ability to troubleshoot hardware issues involving computer components and peripherals
Knowledge of software troubleshooting across Windows Server environments and Linux distributions
Excellent communication skills with a customer service oriented approach to technical support
Analytical skills to diagnose complex technical problems quickly and accurately
Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Support Technician are preferred but not mandatory

Technologies

Windows
macOS
BMC Remedy
Jira
Meraki
Active Directory
Windows Server
Linux
Group Policy Object (GPO)

Job Details

Location: Muskogee, OK (onsite)

Compensation: USD 16.00 - 20.00 per hour

Work Arrangement: Onsite

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