Support Jobs in New Freedom, PA

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Product Technical Support Engineer

Johnson Controls New Freedom, PA 🇺🇸 Remote

New Freedom, PA

Today

$90k - $130k/yr Full time Customer Support Field Technical Support Specialist

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Job Description

Support day-to-day technical needs for Field Sales & Service and Data Center Accounts while improving chiller product reliability through testing and cross-functional collaboration.

Responsibilities

Provide day-to-day technical support for key Data Center Accounts to the Field Sales & Service organization on a global basis via site visit, phone, fax, or email
Drive product reliability using the Continuous Improvement Process for both existing products and new products being introduced
Deliver technical support and partner with quality management and engineering to improve overall life cycle cost
Create test plans to prove out new and/or existing product equipment offerings
Maintain effectiveness through changes in responsibilities or environment (people, processes, structure, or culture) by exploring benefits, trying new approaches, and collaborating to make change successful
Generate novel, measurable solutions for existing and potential customers (internal or external) by experimenting with new ways to solve problems and capture opportunities, leveraging technology, and encouraging coworker involvement in problem-solving
Apply a high priority to the internal or external customer perspective when deciding and acting, including implementing service practices that meet customer and organizational needs
Support organizational execution through operational discipline, role clarity, and performance transparency by focusing on critical priorities, measures progress, and ensuring accountability against metrics
Set, document, and communicate clear work standards to improve performance using the fundamentals, and make results widely available and easily accessible
Identify and understand problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; establish decision criteria, generate and evaluate alternatives, and make timely decisions consistent with facts and constraints

Requirements

Travel up to 10%
Bachelor’s degree in Engineering or a related Technical/Scientific field and 2+ years’ experience
If no degree: 6+ years of technical experience with knowledge of HVAC&R products
Ability to analyze and solve complex product system problems
Proficiency troubleshooting the refrigeration cycle as applied to air-conditioning duty on Applied Equipment

Education

Bachelor’s degree in Engineering or a related Technical/Scientific field

Benefits

Competitive benefits package

Compensation

$90,000 - $130,000 per year (salary determined by education, experience, knowledge, skills, and abilities, internal equity, and alignment with market data)

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