Support Jobs in New Haven, CT

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Desktop Support Tech

Yale New Haven Health New Haven, CT

New Haven, CT

Today

Full time Active Directory Application Support Computer Skills

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Job Description

Join Yale New Haven Health as a Desktop Support Tech onsite in New Haven, CT, supporting end-user hardware, software, networking, and mobile device configuration.

Responsibilities

Deploys new PCs in accordance with YNHHS policies and procedures
Methodically and efficiently troubleshoots reported hardware, application, and network issues
Inspects equipment, associated peripherals, and wiring for signs of pre-failure indicators
Executes installation, repair, and maintenance of microcomputers and peripheral equipment
Configures and deploys mobile devices as part of desktop support operations
Diagnoses problems by distinguishing between local hardware, application, and network causes
Coordinates expeditious repair or replacement of defective equipment to keep hardware and peripherals functioning as designed
Provides professional customer service while demonstrating continual respect for customers and teammates
Maintains security vigilance by monitoring for security threats, non-compliant activities, and system anomalies
Acts as a single point of contact for problem resolution across multiple internal and external groups

Requirements

High school graduate
CompTIA A+ technical certification preferred (must be obtained within 6 months of hire)
One to three years experience supporting Intel microprocessor based desktop computers and peripherals in a Microsoft Active Directory environment
Alternative: six months experience working at Yale New Haven Health System in a desktop support role
Customer service experience is a must
Exceptional customer service skills demonstrated through written, verbal, listening, and interpersonal communication
Ability to act and communicate professionally and courteously to patients, staff, peers, visitors, and vendors
Working knowledge of network protocols, desktop hardware configurations, and peripherals
Proficiency with current Microsoft Windows operating systems (Windows 7 and above) and Microsoft Office 2016 and above including Word, Excel, Outlook, and Teams
Must demonstrate a through working knowledge of remote access tools
Ability to install commercial and specialized software applications while strictly following internal policies, procedures, and best practices
Ability to multitask and prioritize tasks and responsibilities
Hands-on experience with Apple/Mac and PC, including laptops, netbooks, iPhones, iPads, and printers preferred
Knowledge of Citrix based applications and client/server relationships preferred
Ability to interact well with multiple groups and manage problem resolution as a primary contact

Technology Focus

Windows 7, Windows 10
Mac OS
Microsoft Active Directory
Citrix
Office Suite applications: Microsoft Office 2016 and above, Word, Excel, Outlook, Teams
Remote access tools
Internet Explorer
Intel microprocessor based desktop computers
iPhones, iPads, printers

Physical Demands / Schedule / Travel

Availability to cover Nights, Weekends, and Holidays as needed
Travel to multiple YNHHS facilities is necessary

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