Support Jobs in New Orleans, LA

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3d ago

Helpdesk Administrator I

Universal Data Inc New Orleans, LA

New Orleans, LA

3d ago

Full time Active Directory Application Support Computer Skills

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Job Description

This onsite Helpdesk Administrator I role in New Orleans delivers first level IT support for desktops and mobile devices, basic network device familiarity, ticket dispatch, and onsite project assistance with escalation to higher-level teams when needed.

Responsibilities

Deliver Windows desktop support and troubleshooting for end users
Install, configure, and support Microsoft Office Suite
Install and support printers and scanners on the desktop
Replace and install desktop hardware components
Set up and configure desktop systems from initialization through deployment
Patch, upgrade, and migrate Windows desktop operating systems
Set up and configure mobile devices and related applications
Dispatch tickets to appropriate teams and ensure timely handling
Provide desktop application support and coordinate with vendors for troubleshooting
Assist with basic support for UPS battery backups, switches, routers/firewalls, cabinets/patch panels, and access points
Perform basic wireless connectivity troubleshooting
Make basic changes to Cisco VoIP handsets
Assist with deployments of network projects
Approximately 80 percent of support activity conducted remotely
Perform other duties as assigned
Maintain professional and technical knowledge through ongoing development and certifications

Requirements

High School Diploma or equivalent
Associate Degree in Information Technology or related field preferred
Previous computer technical support experience preferred
Current CompTIA A+, Network+ or Security+ certification (obtain within 90 days if not currently certified)
Basic knowledge of network troubleshooting, including connectivity issues, locating IP/TCP IP addresses, VPN software, and remote user support
Understanding of Active Directory to unlock and reset passwords
Proficiency diagnosing and solving Windows operating system issues
Ability to troubleshoot and resolve email issues, specifically MS Outlook
Clear and professional written and verbal communication
Strong customer service skills with the ability to empathize and resolve issues professionally

Technologies

Windows
Microsoft Office Suite
MS Outlook
Cisco VoIP handsets
VPN software
Active Directory
VLANs
Switches
Routers
Firewalls

Behavioral Competencies

Communication: strong ability to gather requirements, document, and explain technical content to technical and non-technical audiences
Leadership: promote service-oriented, collaborative culture with transparency across the organization
Composure: performs well under pressure and in stressful situations
Customer Focus: prioritizes service, demonstrates a can-do attitude, seeks feedback, and meets commitments
Ethics/Values: aligns with the organization’s core values
Initiative/Action Oriented: addresses priorities proactively and manages multiple tasks effectively
Integrity/Trust: accountable and maintains confidentiality of corporate data
Interpersonal Skills: builds relationships, uses diplomacy, and respects diverse opinions
Motivating Others: fosters a team environment where colleagues feel valued and engaged
Planning/Goal Setting: plans, organizes, and sets actionable goals
Problem Solving: solution-focused, flexible, and creative in addressing issues
Self-development: committed to ongoing professional growth

Knowledge, Skills, Abilities

Attention to Detail: follows procedures to ensure data accuracy
Complex Problem Solving: analyzes complex problems, weighs options, and implements solutions
Judgment and Decision Making: assesses costs and benefits to choose the best course of action
Language Comprehension and Expression: interprets complex documents and communicates effectively
Managing Change and Flexibility: multi-tasks with priorities, adapts to changing circumstances
Organization: plans ahead, prioritizes tasks, and meets timelines under shifting priorities
Investigative/Reasoning: defines problems, gathers data, establishes facts, and draws valid conclusions
Responsibility and Accountability: follows through on commitments and adheres to policies, maintaining confidentiality

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