Essex County College is seeking a Technical Support Specialist to help keep technology services running smoothly for faculty, staff, and students. In this onsite role in Newark, NJ, you will support IT operations, infrastructure, ERP systems, software applications, and network services under the direction of the Director of Information Technology (or designee). You will also help strengthen security practices, maintain documentation and inventories, and support the day-to-day delivery of reliable technology services.
Compensation: USD 38,000 - 50,000 per year. Education: Associate’s degree required.
What You’ll Do
- Support the daily operation, maintenance, and reliability of the College’s technology infrastructure, enterprise systems, and business applications.
- Install, configure, maintain, troubleshoot, repair, and upgrade computer hardware, software, operating systems, and related technology resources.
- Provide technical support and assistance to faculty, staff, and students for technology services, equipment, and applications.
- Monitor system performance, availability, and operational processes to help ensure efficient service delivery.
- Develop and support automated processes, scripts, workflows, and scheduled tasks to improve operational efficiency.
- Generate and maintain routine, special, and ad hoc reports, including data extracts and operational metrics for departmental and institutional decision-making.
- Maintain technology inventories, system logs, operational documentation, and technical procedures.
- Assist with enterprise application support, testing, maintenance, technology projects, upgrades, and system enhancements.
- Implement and support security controls, user access management, and data protection practices to safeguard institutional information.
- Collaborate with departments, vendors, and technology partners to support operational needs, reporting requirements, and process improvement.
- Maintain strict confidentiality of student, employee, financial, and institutional information in accordance with college policies and applicable regulations.
- Prepare routine, special, and ancillary reports as required and perform other related duties as assigned.
Tools You’ll Work With
- Microsoft 365
- Active Directory
What We’re Looking For
- Associate’s degree.
- Demonstrated experience in computer repair, troubleshooting, networking, and IT operations support.
- Excellent interpersonal and customer service skills, with the ability to support users at all levels.
- Proficiency in oral and written communications.
- Ability to work in a multi-cultural environment.
Preferred Qualifications
- Associate degree in Information Technology, Computer Science, Information Systems, or related field.
- Experience supporting enterprise applications, technology operations, data management, reporting, and business process automation.
- Working knowledge of Microsoft 365, Active Directory, enterprise email systems, cloud services, and networked computing environments.
- Experience developing or maintaining reports, automated workflows, scripts, queries, or technology-related operational processes.
- Ability to work independently, manage multiple priorities, and adapt to changing technology and business needs.
- Self-motivated with strong customer service, communication, organizational, and problem-solving skills.
Benefits and Support
- Health, dental, and vision coverage
- Paid vacation, sick leave, and holidays
- Pension and retirement plans
- Tuition waiver programs
- Opportunities for professional growth
Supervision and Staffing
The Technical Support Specialist will receive oral and written instructions from the Director of Information Technology (or designee). The role may supervise support staff and student workers.
Schedule and Location
Location: Newark, NJ (onsite)
Posting dates: Open Date 09/23/2026. Open Until Filled: No. Close Date 10/07/2026.
Application Requirements
- Resume
- Transcripts
- Letter of Recommendation (minimum of 3)
Physical Requirements
- Ability to use strength to lift items needed for job functions
- Ability to sit, stand, and walk/move between places for required periods
- Ability to move between buildings
- Ability to speak and hear, including communicating using telephone and/or walkie talkie
- Close vision, color vision, peripheral vision, and depth perception, with the ability to focus vision
- Ability to communicate effectively in English using proper grammar and vocabulary
- Ability to reach with hands and arms; use hands and fingers to handle objects and operate tools (including computers, keyboards, telephones, calculators, and controls)
- Ability to bend, twist, climb, push, pull, and lift
