North Syracuse, NY

Support Jobs in North Syracuse, NY

2 jobs found

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20d ago

IT Support Specialist

ICM Controls Corp. North Syracuse, NY

North Syracuse, NY

20d ago

$60k - $75k/yr Full time Desktop Support End User Support Hardware Support

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Job Description

ICM Controls Corp. is hiring an onsite IT Support Specialist to deliver end-user technology support, ticket resolution, and documentation across multiple platforms.

Responsibilities

Provide first-level help desk support and handle user requests through the internal ticketing system.
Own assigned tickets end to end: troubleshoot, document findings and resolutions, update ticket status, and follow through to completion.
Diagnose and resolve routine issues across hardware, software, networking, connectivity, peripherals, and user accounts.
Support end users working in Windows, macOS, Android, and Linux environments.
Assist with employee onboarding and offboarding, including equipment setup, deployment, recovery, and basic technology orientation.
Maintain accurate hardware, software, and technology asset inventory records.
Provide clear, professional, customer-focused technical assistance to users with varying technical knowledge.
Build and maintain troubleshooting guides, procedures, knowledge-base content, and other IT documentation.
Identify when specialized expertise is needed and escalate appropriately with complete troubleshooting history and documentation.
Coordinate with internal technical resources, vendors, administrators, and developers for escalated support.
Support IT projects and technology initiatives aligned with training and support responsibilities.

Requirements

Education, training, or experience in Information Technology, Computer Science, Information Systems, or a related field.
Previous help desk, desktop support, technical support, or customer service experience preferred.
Working knowledge of Windows; familiarity with macOS, Android, and Linux.
General knowledge of computer hardware, software, networking, printers, mobile devices, and common workplace technology.
Strong troubleshooting, problem-solving, organization, and follow-through skills.
Strong verbal and written communication, including the ability to explain technical topics to nontechnical users.
Ability to prioritize requests, work independently, and exercise sound judgment when escalation is required.
Experience with a ticketing system preferred.

Technology Exposure

Windows
macOS
Android
Linux
Printers
Mobile devices

Position Scope

Short term focus: end-user technical support, ticket management, troubleshooting, onboarding, and IT documentation.
Growth emphasis: gradually expand technical knowledge and responsibilities.
Longer-term opportunities may include broader IT capabilities such as enterprise application administration, advanced systems or database administration, cybersecurity administration, network architecture, and software development.

Location: North Syracuse, NY (onsite)

Compensation: USD 60,000 - 75,000 per year

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5mo ago

Help Desk Supervisor

North Syracuse Central School District North Syracuse, NY

North Syracuse, NY

5mo ago Closed

$68k - $78k/yr Full time Customer Service Customer Support Education Technology

This position is no longer accepting applications (closed Jun 21, 2026).

Job Description

Lead the district's front-line technical support team as a Help Desk Supervisor, directing onsite operations for North Syracuse Central School District.

Responsibilities

Oversee building‑level technology teaching assistants, including scheduling, workload management, and performance evaluations.
Serve as the primary escalation point for TAs, providing technical guidance and supporting ongoing professional development.
Monitor and assign tickets in Manage Engine Service Desk Plus to ensure timely resolutions and high end‑user satisfaction among teachers and staff.
Maintain an accurate inventory of district hardware, including Chromebooks, laptops, interactive displays, and peripherals.
Plan and implement multi‑year replacement cycles to keep classroom technology current and functional.
Manage new equipment intake and the legal excessing and disposal of obsolete hardware in compliance with NYS regulations.
Collaborate with the Director of Technology to map future equipment needs for annual budget forecasting.
Conduct follow‑up evaluations to verify incident resolution meets district standards.
Manage help desk ticket queues and troubleshoot issues to support technology TAs and systems used by faculty and staff.
Assist in developing knowledge base materials and self‑service aides for staff and students.

Requirements

Option A: Bachelor's degree in Computer Science or a closely related field plus one year of professional‑level supervisory experience in a Help Desk or user support environment.
Option B: Associate's degree in Computer Science or related field plus three years of professional‑level experience, including one year in a supervisory capacity in a Help Desk or user support environment.
Option C: Five years of professional‑level experience in a Help Desk or user support environment, including one year in a supervisory capacity.

Technologies

Manage Engine Service Desk Plus
Chromebooks in Google/Chromebook environments

Position Details

Location: North Syracuse, NY (onsite)
Salary: USD 68,000 - 78,000 per year
Start Date: 07/06/2026
Civil Service Title: Help Desk Supervisor

Preferred Skills

Proven experience managing 1:1 device deployments in Google/Chromebook environments
Familiarity with ITIL Service Lifecycle and process mapping
Strong interpersonal skills and the ability to translate technical concepts for non‑technical instructional staff

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Support Jobs in North Syracuse, NY

IT Support Specialist

Help Desk Supervisor

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