Support Jobs in North Syracuse, NY

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29d ago

Help Desk Supervisor

North Syracuse Central School District North Syracuse, NY

North Syracuse, NY

29d ago

$68k - $78k/yr Full time Customer Service Customer Support Education Technology

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Job Description

Lead the district's front-line technical support team as a Help Desk Supervisor, directing onsite operations for North Syracuse Central School District.

Responsibilities

Oversee building‑level technology teaching assistants, including scheduling, workload management, and performance evaluations.
Serve as the primary escalation point for TAs, providing technical guidance and supporting ongoing professional development.
Monitor and assign tickets in Manage Engine Service Desk Plus to ensure timely resolutions and high end‑user satisfaction among teachers and staff.
Maintain an accurate inventory of district hardware, including Chromebooks, laptops, interactive displays, and peripherals.
Plan and implement multi‑year replacement cycles to keep classroom technology current and functional.
Manage new equipment intake and the legal excessing and disposal of obsolete hardware in compliance with NYS regulations.
Collaborate with the Director of Technology to map future equipment needs for annual budget forecasting.
Conduct follow‑up evaluations to verify incident resolution meets district standards.
Manage help desk ticket queues and troubleshoot issues to support technology TAs and systems used by faculty and staff.
Assist in developing knowledge base materials and self‑service aides for staff and students.

Requirements

Option A: Bachelor's degree in Computer Science or a closely related field plus one year of professional‑level supervisory experience in a Help Desk or user support environment.
Option B: Associate's degree in Computer Science or related field plus three years of professional‑level experience, including one year in a supervisory capacity in a Help Desk or user support environment.
Option C: Five years of professional‑level experience in a Help Desk or user support environment, including one year in a supervisory capacity.

Technologies

Manage Engine Service Desk Plus
Chromebooks in Google/Chromebook environments

Position Details

Location: North Syracuse, NY (onsite)
Salary: USD 68,000 - 78,000 per year
Start Date: 07/06/2026
Civil Service Title: Help Desk Supervisor

Preferred Skills

Proven experience managing 1:1 device deployments in Google/Chromebook environments
Familiarity with ITIL Service Lifecycle and process mapping
Strong interpersonal skills and the ability to translate technical concepts for non‑technical instructional staff

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