Northfield Park Racino is seeking a full-time IT-Technical Support Engineer to deliver first-line technical support for Team Members across the property. This onsite role in Northfield, Ohio covers troubleshooting, maintaining, and supporting end-user technology including PCs, printers, POS systems, mobile devices, phones, kiosks, and related IT equipment. Compensation is USD 24-26 per hour, and a high school diploma or equivalent is required.
Responsibilities
- Provide first-line technical support for hardware, software, network, and peripheral issues.
- Install, configure, and maintain company-approved hardware and software.
- Respond to service requests and incidents in a timely and professional manner.
- Escalate complex technical issues to senior IT staff when appropriate.
- Assist with onboarding and setup of new Team Members, including workstation deployment and account verification.
- Support software updates, patching, and basic system maintenance activities.
- Document incidents, troubleshooting steps, resolutions, and procedures within the IT ticketing system.
- Follow established IT security policies, standards, and operational procedures
- Assist with IT projects, equipment replacements, and technology deployments.
- Maintain inventory accuracy for assigned IT equipment and peripherals.
- Provide professional customer service and communicate technical information in a user-friendly manner.
Requirements
- Proof of eligibility to work in the United States
- Work varied shifts, to include weekends and holidays
- 6+ months of prior relevant experience (Information Technology in a similar role) Required
Technologies
- Windows operating systems
- Microsoft Office applications
- TCP/IP, LAN, Wi-Fi
- Active Directory
- Remote support tools
- Ticketing systems
- POS systems
The Technical Support Engineer provides first-line technical support for Team Members across the property. This role is responsible for troubleshooting, maintaining, and supporting end-user technology including PCs, printers, POS systems, mobile devices, phones, kiosks, and related IT equipment.
