Support Jobs in Northfield, OH

1 job found

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2mo ago

IT-Technical Support Engineer - Full Time

Northfield Park Racino Northfield, OH

Northfield, OH

2mo ago Closed

$24 - $26/hr Full time Active Directory Application Support Hardware Support

This position is no longer accepting applications (closed Jun 24, 2026).

Job Description

Northfield Park Racino is seeking a full-time IT-Technical Support Engineer to deliver first-line technical support for Team Members across the property. This onsite role in Northfield, Ohio covers troubleshooting, maintaining, and supporting end-user technology including PCs, printers, POS systems, mobile devices, phones, kiosks, and related IT equipment. Compensation is USD 24-26 per hour, and a high school diploma or equivalent is required.

Responsibilities

Provide first-line technical support for hardware, software, network, and peripheral issues.
Install, configure, and maintain company-approved hardware and software.
Respond to service requests and incidents in a timely and professional manner.
Escalate complex technical issues to senior IT staff when appropriate.
Assist with onboarding and setup of new Team Members, including workstation deployment and account verification.
Support software updates, patching, and basic system maintenance activities.
Document incidents, troubleshooting steps, resolutions, and procedures within the IT ticketing system.
Follow established IT security policies, standards, and operational procedures
Assist with IT projects, equipment replacements, and technology deployments.
Maintain inventory accuracy for assigned IT equipment and peripherals.
Provide professional customer service and communicate technical information in a user-friendly manner.

Requirements

Proof of eligibility to work in the United States
Work varied shifts, to include weekends and holidays
6+ months of prior relevant experience (Information Technology in a similar role) Required

Technologies

Windows operating systems
Microsoft Office applications
TCP/IP, LAN, Wi-Fi
Active Directory
Remote support tools
Ticketing systems
POS systems

The Technical Support Engineer provides first-line technical support for Team Members across the property. This role is responsible for troubleshooting, maintaining, and supporting end-user technology including PCs, printers, POS systems, mobile devices, phones, kiosks, and related IT equipment.

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