IT-Technical Support Engineer - Full Time

Northfield Park Racino is seeking a full-time IT-Technical Support Engineer to deliver first-line technical support for Team Members across the property. This onsite role in Northfield, Ohio covers troubleshooting, maintaining, and supporting end-user technology including PCs, printers, POS systems, mobile devices, phones, kiosks, and related IT equipment. Compensation is USD 24-26 per hour, and a high school diploma or equivalent is required.

Responsibilities

• Provide first-line technical support for hardware, software, network, and peripheral issues.
• Install, configure, and maintain company-approved hardware and software.
• Respond to service requests and incidents in a timely and professional manner.
• Escalate complex technical issues to senior IT staff when appropriate.
• Assist with onboarding and setup of new Team Members, including workstation deployment and account verification.
• Support software updates, patching, and basic system maintenance activities.
• Document incidents, troubleshooting steps, resolutions, and procedures within the IT ticketing system.
• Follow established IT security policies, standards, and operational procedures
• Assist with IT projects, equipment replacements, and technology deployments.
• Maintain inventory accuracy for assigned IT equipment and peripherals.
• Provide professional customer service and communicate technical information in a user-friendly manner.

Requirements

• Proof of eligibility to work in the United States
• Work varied shifts, to include weekends and holidays
• 6+ months of prior relevant experience (Information Technology in a similar role) Required

Technologies

• Windows operating systems
• Microsoft Office applications
• TCP/IP, LAN, Wi-Fi
• Active Directory
• Remote support tools
• Ticketing systems
• POS systems

The Technical Support Engineer provides first-line technical support for Team Members across the property. This role is responsible for troubleshooting, maintaining, and supporting end-user technology including PCs, printers, POS systems, mobile devices, phones, kiosks, and related IT equipment.