Support Jobs in Norton Shores, MI

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Technical Support Specialist

WORKFORCE Employment Specialists Norton Shores, MI

Norton Shores, MI

Today

$55k - $60k/yr Full time Computer Skills Customer Support Hardware Support

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Job Description

Join WORKFORCE Employment Specialists in Norton Shores, MI for an onsite Technical Support Specialist role supporting a global dealer network for an equipment manufacturer. You will earn USD 55,000 to 60,000 per year based on applicable experience and work with a team that focuses on practical problem-solving, customer satisfaction, and continuous equipment improvement.

This position blends hands-on technical work with customer-facing support. You’ll assist dealers with electronic troubleshooting, help coordinate installations and training, and contribute to clearer repair documentation that supports consistent service across the network.

What you’ll do

Deliver customer-focused technical assistance by phone and in person, with an emphasis on electronic troubleshooting.
Support dealers in diagnosing machine issues, resolving customer complaints, and answering technical questions.
Complete product inspections to support quality assurance.
Travel approximately 10%, potentially including international travel, to assist with installations and training.
Document and track service calls to maintain clear records and follow-up.
Collaborate with Engineering, Production Planning, and Marketing/Sales to improve equipment performance and customer satisfaction.
Help plan and conduct technical service training sessions.
Write clear repair procedures to standardize effective troubleshooting and repairs.

What you bring

At least 1 year of electronics experience through hobbies, education, or professional work.
Hands-on experience troubleshooting electronic systems and reading electrical schematics.
Experience using hand tools to work on machines.
Proficiency with Microsoft Outlook, Word, and Excel.
Strong communication skills and a customer-focused approach.
Proficiency in the following areas is required: Driver's License, Customer Service, Data Analysis and Manipulation, Equipment Troubleshooting, Electrical Schematics, Electrical Troubleshooting Skills, Electrical Installation, Electrical Repair, Maintenance and Repair Skills, Industrial Electrical Experience, ERP & MRP Systems, Electrical Panel Installation, Low Voltage Cabling Installation, Equipment Installation & Wiring, Equipment Repair & Maintenance, Industrial Robot Programming, Audio-Visual (AV) Systems, Access Control Systems, IT Equipment (Servers, Networks, Telecom, Cloud), IT Compliance Requirements (CCPA, GDPR), Digital Printing, and Microsoft Excel.

Helpful experience

College coursework or a degree focused on electronics.
Experience with automated machinery using electronic, pneumatic, and hydraulic systems.
Phone-based technical support involving machinery.
Machine inspection or quality assurance experience.

Benefits

Competitive starting salary based on applicable experience.
401(k) savings plan.
Medical, dental, and vision coverage.
Paid holidays and vacation.

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