Technical Support Specialist

Join WORKFORCE Employment Specialists in Norton Shores, MI for an onsite Technical Support Specialist role supporting a global dealer network for an equipment manufacturer. You will earn USD 55,000 to 60,000 per year based on applicable experience and work with a team that focuses on practical problem-solving, customer satisfaction, and continuous equipment improvement.

This position blends hands-on technical work with customer-facing support. You’ll assist dealers with electronic troubleshooting, help coordinate installations and training, and contribute to clearer repair documentation that supports consistent service across the network.

What you’ll do

• Deliver customer-focused technical assistance by phone and in person, with an emphasis on electronic troubleshooting.
• Support dealers in diagnosing machine issues, resolving customer complaints, and answering technical questions.
• Complete product inspections to support quality assurance.
• Travel approximately 10%, potentially including international travel, to assist with installations and training.
• Document and track service calls to maintain clear records and follow-up.
• Collaborate with Engineering, Production Planning, and Marketing/Sales to improve equipment performance and customer satisfaction.
• Help plan and conduct technical service training sessions.
• Write clear repair procedures to standardize effective troubleshooting and repairs.

What you bring

• At least 1 year of electronics experience through hobbies, education, or professional work.
• Hands-on experience troubleshooting electronic systems and reading electrical schematics.
• Experience using hand tools to work on machines.
• Proficiency with Microsoft Outlook, Word, and Excel.
• Strong communication skills and a customer-focused approach.
• Proficiency in the following areas is required: Driver's License, Customer Service, Data Analysis and Manipulation, Equipment Troubleshooting, Electrical Schematics, Electrical Troubleshooting Skills, Electrical Installation, Electrical Repair, Maintenance and Repair Skills, Industrial Electrical Experience, ERP & MRP Systems, Electrical Panel Installation, Low Voltage Cabling Installation, Equipment Installation & Wiring, Equipment Repair & Maintenance, Industrial Robot Programming, Audio-Visual (AV) Systems, Access Control Systems, IT Equipment (Servers, Networks, Telecom, Cloud), IT Compliance Requirements (CCPA, GDPR), Digital Printing, and Microsoft Excel.

Helpful experience

• College coursework or a degree focused on electronics.
• Experience with automated machinery using electronic, pneumatic, and hydraulic systems.
• Phone-based technical support involving machinery.
• Machine inspection or quality assurance experience.

Benefits

• Competitive starting salary based on applicable experience.
• 401(k) savings plan.
• Medical, dental, and vision coverage.
• Paid holidays and vacation.