Support Jobs in Orange Park, FL

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IT Helpdesk Support Technician

IT Network Solutions Group Orange Park, FL

Orange Park, FL

Today

$15 - $21/hr Full time Computer Skills Customer Support End User Support

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Job Description

IT Network Solutions Group is hiring an in-person IT Helpdesk/Desktop Support Technician to deliver customer support across the Jacksonville area. The role combines remote assistance with onsite visits, with a focus on diagnosing device issues, supporting networked environments, and maintaining accurate documentation.

Onsite Location and Schedule

This is a full-time position located in Orange Park, FL (onsite only), with an ability to commute to Orange Park, FL 32073 required. The shift is 8:00am to 5:00pm, Monday through Friday, in-person.

Salary

Compensation for this role is $15.00 to $21.00 per hour, with expected hours of 40.0 per week.

Role Responsibilities

Provide remote and on-site customer support
Install and troubleshoot hardware and software systems at customer offices in the Jacksonville area
Analyze desktop hardware, software, and operating system issues
Image machines from scripts
Identify, diagnose, and resolve technical issues
Maintain good documentation for support activities
Work with vendors for warranty-related issues
Provide support in networked environments
Collect customer requests during onsite visits

Required Experience and Education

IT Helpdesk experience: 1 year (required)
Education: Associate (preferred)

Minimum Requirements

Ability to work an 8am to 5pm in-person shift Monday through Friday
Ability to pass a 10-year criminal background check and drug screen
Clean driving record and a valid driver’s license required
Comfortable with onsite customer interaction
Physical requirements: able to lift up to 70 lbs

License and Certification

CompTIA Certification (preferred)

Preferred Location

Orange Park, FL 32073 is preferred for this role.

Benefits

401(k)
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Application Question

Applicants are asked: Do you currently live in/near Orange Park, Florida?

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