IT Helpdesk Support Technician

IT Network Solutions Group is hiring an in-person IT Helpdesk/Desktop Support Technician to deliver customer support across the Jacksonville area. The role combines remote assistance with onsite visits, with a focus on diagnosing device issues, supporting networked environments, and maintaining accurate documentation.

Onsite Location and Schedule

This is a full-time position located in Orange Park, FL (onsite only), with an ability to commute to Orange Park, FL 32073 required. The shift is 8:00am to 5:00pm, Monday through Friday, in-person.

Salary

Compensation for this role is $15.00 to $21.00 per hour, with expected hours of 40.0 per week.

Role Responsibilities

• Provide remote and on-site customer support
• Install and troubleshoot hardware and software systems at customer offices in the Jacksonville area
• Analyze desktop hardware, software, and operating system issues
• Image machines from scripts
• Identify, diagnose, and resolve technical issues
• Maintain good documentation for support activities
• Work with vendors for warranty-related issues
• Provide support in networked environments
• Collect customer requests during onsite visits

Required Experience and Education

• IT Helpdesk experience: 1 year (required)
• Education: Associate (preferred)

Minimum Requirements

• Ability to work an 8am to 5pm in-person shift Monday through Friday
• Ability to pass a 10-year criminal background check and drug screen
• Clean driving record and a valid driver’s license required
• Comfortable with onsite customer interaction
• Physical requirements: able to lift up to 70 lbs

License and Certification

• CompTIA Certification (preferred)

Preferred Location

Orange Park, FL 32073 is preferred for this role.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Application Question

Applicants are asked: Do you currently live in/near Orange Park, Florida?