Support Jobs in Oriskany, NY

1 job found

Include remote jobs

Today

Help Desk Analyst

Utica First Insurance Company Oriskany, NY

Oriskany, NY

Today

$45k - $55k/yr Full time Antivirus Application Support Customer Support

Apply Now

Job Description

Support end users and external partners by troubleshooting workplace technology and helping keep insurance systems and business operations running smoothly.

Responsibilities

Deliver first level technical support for end user PC/Server hardware and desktop/workstation software issues
Support desktop environment on MS Windows 11, including desktop problem resolution and systems support
Handle MS Office 365 environment support, including upgrades and related troubleshooting
Provide helpdesk support to external users, including Utica First agents and business partners, covering implementation setup, problem resolution, and usage of the company website and externally available information systems
Administer helpdesk customer support systems software for call-in and internal support requests
Maintain PC hardware and software for the IT Department
Support knowledge areas related to anti-virus applications
Assist with system upgrades and maintenance of the local area network
Perform network operations plus limited network administration and monitoring duties, including data entry to update files and maintain systems
Use basic knowledge of MS Windows Server for monitoring and related support activities
Cross-train to verify completion of system backups and computer operations according to the operation manual, as needed
Maintain a positive attitude and strong customer service orientation
Work in a team environment with minimal direction
Follow disciplined, detail-oriented processes with reliable organization and problem-solving

Requirements

1+ years of technical support experience in a similar environment
Associates Degree in Computer Science (or related field) preferred or equivalent experience
Microsoft certifications are a plus
Strong analytical and problem-solving skills
Excellent project management and written and oral communication skills desired
Ability to collaborate and work as part of a team is essential
Ability to work remotely is possible for candidates with the right skill set
High sensitivity to accuracy, timeliness, and professionalism
Continued educational development in Insurance, Software Quality, or Requirements Development is a plus

Technology

MS Windows 11
MS Office 365
MS Windows Server
Anti-Virus applications

Benefits

Competitive starting salary
Medical (first of following month)
Dental
Vision
Life and Disability Insurance
Company paid LTD
Flexible Spending Accounts
Health Savings Accounts
Matching 401(k) Plan
Roth 401k Plan
Bonus program
Generous Vacation, Sick and Personal Leave
Generous holidays (to include Birthday)
Business casual environment

Compensation

$45,000 to $55,000 annually

Reporting Line

Reports to the Director of Information Technology

Physical Requirements

Ability to sit for extended periods while working at a computer in both home and office environments
Frequent use of a headset, keyboard, mouse, and other standard office equipment
Occasional movement within the office may be required, such as walking to meetings or accessing shared equipment

View full job page →

Get Support Jobs in Oriskany, NY alerts

New Support Jobs in Oriskany, NY, daily.