Support Jobs in Ottsville, PA

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1mo ago

Level 1 IT Help Desk Technician

Wehrung's Lumber and Home Center Ottsville, PA

Ottsville, PA

1mo ago Closed

Full time Active Directory Application Support Desktop Support

This position is no longer accepting applications (closed Sep 11, 2026).

Job Description

The Level 1 IT Help Desk Technician serves as the primary point of contact for end users who need technical assistance at Wehrung's Lumber and Home Center. This onsite role focuses on resolving basic hardware, software, and network problems, recording support activity, and routing more complex incidents to higher-level support teams.

Role Responsibilities

Provide first-line technical support to end users via phone, email, or a ticketing system
Troubleshoot and resolve basic issues involving operating systems, software, and hardware
Support Microsoft 365 and other common business applications
Assist with printers, peripherals, and mobile devices
Address basic network connectivity issues including Wi-Fi, VPN, and LAN
Log, track, and manage support requests within the help desk system
Escalate unresolved or complex problems to Level 2/3 support
Perform user account management tasks such as password resets, permissions, and onboarding/offboarding
Install, configure, and update software and hardware
Maintain documentation and contribute to the IT knowledge base
Follow IT policies, procedures, and security protocols

Required Qualifications

Basic knowledge of Windows and macOS operating systems
Understanding of networking fundamentals
Familiarity with Active Directory or similar systems
Experience with ticketing systems
Strong troubleshooting and problem-solving skills
Excellent verbal and written communication
Strong customer service orientation
Ability to prioritize and manage multiple tasks

Technologies

Microsoft 365
Active Directory
Windows
macOS
Wi-Fi
VPN
LAN

Education and Experience

High school diploma or equivalent required
Associate degree in Information Technology or a related field preferred
0–2 years of experience in IT support or a help desk environment

Work Schedule and Pay

The position is scheduled Monday through Friday with a minimum of 45 hours. Overtime and weekends may be required to meet project schedules. The role is salaried, with pay commensurate with experience.

Benefits

Medical Insurance
Dental Insurance
Vision insurance
Company Sponsored Life Insurance
Company Sponsored Long Term Disability Insurance
Employee Assistance Program (EAP)
401k with a company match
Paid time-off
Employee discounts

Benefit Conditions

Some benefits may have a waiting period or hours requirement
Only full-time employees are eligible for health insurances and paid time off

Physical Requirements

Prolonged periods of sitting and working at a computer
Ability to lift and move basic IT equipment (up to 25 lbs)
Ability to travel between workstations or locations if needed

Work Location

In person onsite work is required in Ottsville, PA.

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