Paducah, KY

Support Jobs in Paducah, KY

2 jobs found

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1d ago

Help Desk Technician, Level 1 - Managed Services Desk

Kalleo Technologies Paducah, KY

Paducah, KY

1d ago

$16 - $20/hr Full time Backup Verification Customer Support Help Desk Support

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Job Description

Join a 24/7 Managed Services Desk as the first contact for client support in Paducah, KY.

Responsibilities

Handle inbound support requests by phone, email, and chat, collecting key details to diagnose and resolve client issues
Create service tickets with clear, thorough documentation to support fast resolution and smooth shift handoffs
Perform first-level troubleshooting for common requests such as password resets, account administration, application errors, and connectivity problems
Support operational health through patch management and backup verification
Proactively monitor client systems, respond to alerts or outages, and escalate when needed to protect uptime
Work within documented procedures while using sound judgment for cases requiring flexibility or critical thinking
Maintain accurate, detailed documentation to ensure continuity of service across all shifts
Collaborate with team members to support knowledge-sharing, client satisfaction, and continuous improvement in service delivery

Requirements

High School Diploma or GED
CompTIA A+ / Network+ certification (or equivalent training)
Demonstrated experience with Windows 10/11 and Microsoft 365, plus fundamental networking concepts
Minimum 1 year in a help desk or technical support role, or comparable education/certification
Strong verbal and written communication with a customer-focused approach
Ability to work 12-hour fixed shifts on the Panama Schedule (day or night), including weekends and holidays

Technologies

Windows 10, Windows 11
Microsoft 365
Patch management
Backup verification

Benefits

401(k) retirement plan
Health, dental, and vision insurance
Paid time off

Preferred Qualifications

Associate's degree in Information Technology or a related field
Experience supporting Windows Server environments and domain administration
Proven ability to manage ticketing, monitoring, and troubleshooting during extended shifts
Consistent, detail-oriented documentation practices that support shift continuity

Distinguishing Attributes

Solutions-oriented mindset with adaptability when issues fall outside standard procedures
Collaborative approach to knowledge-sharing and team success
Interest in professional development through ongoing training and certification
Demonstrated reliability, consistency, and accountability, including under pressure

Recruitment Fraud Alert

Kalleo Technologies is aware of individuals impersonating the recruiting team using the unauthorized domain kalleocareers.net
Kalleo does not employ Robert Yates, does not recruit from that domain, and will never send applicants a check to purchase equipment
Official recruiting communications come only through the verified Indeed account or an @kalleo.net email address
Forward suspicious communications to hr@kalleo.net

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2mo ago

Technical Support

Ulrich Medical Concepts/CorrecTek,Inc. Paducah, KY

Paducah, KY

2mo ago Closed

$20+/hr Full time Application Support EHR EMR

This position is no longer accepting applications (closed Jul 21, 2026).

Job Description

In this Technical Support role, you’ll help healthcare teams implement and optimize electronic medical record software within a correctional medical setting. You’ll combine hands-on training with ongoing technical support, serving as the client advocate whenever new changes or projects are proposed, and you’ll perform on-site work in Paducah, Kentucky with up to 25% travel.

Responsibilities

Train correctional medical staff on electronic medical record software in a team setting while advising clients on ways to improve workflow efficiency, with nurses shadowed and inmates potentially in the general vicinity.
Deliver comprehensive software application training to users.
Review and validate EMR templates and other customizations before client use.
Serve as the client’s advocate and subject matter expert during application changes and proposed projects.
Handle all training preparation tasks, including database setup, materials, travel requests, and the training environment.
Recommend development of teaching aids such as manuals, job aids, and eLearning modules.
Manage training classes containing up to 15 students.
Provide technical support to both new and existing clients.
Document and update customer records based on interactions.
Troubleshoot issues and help resolve client concerns.
Coordinate with appropriate departments to resolve or complete client issues.
Perform other related duties as required.

Requirements

Associate degree required; Bachelor’s degree preferred in training, computers, medical, or a related field.
Relevant background in customer service, training, medical, or similar areas.
Ability to establish rapport with clients and maintain a positive, professional demeanor.
Strong computer proficiency, including Microsoft Word, Excel, and Outlook.
Capability to learn and operate software programs quickly.
Basic understanding of technical terminology.
Prior training and implementation experience is a plus.
Ability to work independently in a multi-task environment and as part of a team.
Strong planning, organization, and prioritization skills.
Excellent verbal and written communication abilities.
Innovative mindset and problem-solving skills.
Robust interpersonal skills critical to success in the role.

Technologies

Microsoft Word
Microsoft Excel
Microsoft Outlook
Electronic Medical Record (EMR) software

Benefits

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Job Details

Job Type: Full-time
Pay: USD 20.00 per hour
Location: Paducah, KY 42001 (onsite)
Education: Associate degree required; Bachelor’s preferred
Experience: Minimum 1 year
Travel: 25% travel required
Work Location: In person

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Support Jobs in Paducah, KY

Help Desk Technician, Level 1 - Managed Services Desk

Technical Support

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