Support Jobs in Paducah, KY

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2d ago

Technical Support

Ulrich Medical Concepts/CorrecTek,Inc. Paducah, KY

Paducah, KY

2d ago

$20+/hr Full time Application Support EHR EMR

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Job Description

In this Technical Support role, you’ll help healthcare teams implement and optimize electronic medical record software within a correctional medical setting. You’ll combine hands-on training with ongoing technical support, serving as the client advocate whenever new changes or projects are proposed, and you’ll perform on-site work in Paducah, Kentucky with up to 25% travel.

Responsibilities

Train correctional medical staff on electronic medical record software in a team setting while advising clients on ways to improve workflow efficiency, with nurses shadowed and inmates potentially in the general vicinity.
Deliver comprehensive software application training to users.
Review and validate EMR templates and other customizations before client use.
Serve as the client’s advocate and subject matter expert during application changes and proposed projects.
Handle all training preparation tasks, including database setup, materials, travel requests, and the training environment.
Recommend development of teaching aids such as manuals, job aids, and eLearning modules.
Manage training classes containing up to 15 students.
Provide technical support to both new and existing clients.
Document and update customer records based on interactions.
Troubleshoot issues and help resolve client concerns.
Coordinate with appropriate departments to resolve or complete client issues.
Perform other related duties as required.

Requirements

Associate degree required; Bachelor’s degree preferred in training, computers, medical, or a related field.
Relevant background in customer service, training, medical, or similar areas.
Ability to establish rapport with clients and maintain a positive, professional demeanor.
Strong computer proficiency, including Microsoft Word, Excel, and Outlook.
Capability to learn and operate software programs quickly.
Basic understanding of technical terminology.
Prior training and implementation experience is a plus.
Ability to work independently in a multi-task environment and as part of a team.
Strong planning, organization, and prioritization skills.
Excellent verbal and written communication abilities.
Innovative mindset and problem-solving skills.
Robust interpersonal skills critical to success in the role.

Technologies

Microsoft Word
Microsoft Excel
Microsoft Outlook
Electronic Medical Record (EMR) software

Benefits

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Job Details

Job Type: Full-time
Pay: USD 20.00 per hour
Location: Paducah, KY 42001 (onsite)
Education: Associate degree required; Bachelor’s preferred
Experience: Minimum 1 year
Travel: 25% travel required
Work Location: In person

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