Technical Support

In this Technical Support role, you’ll help healthcare teams implement and optimize electronic medical record software within a correctional medical setting. You’ll combine hands-on training with ongoing technical support, serving as the client advocate whenever new changes or projects are proposed, and you’ll perform on-site work in Paducah, Kentucky with up to 25% travel.

Responsibilities

• Train correctional medical staff on electronic medical record software in a team setting while advising clients on ways to improve workflow efficiency, with nurses shadowed and inmates potentially in the general vicinity.
• Deliver comprehensive software application training to users.
• Review and validate EMR templates and other customizations before client use.
• Serve as the client’s advocate and subject matter expert during application changes and proposed projects.
• Handle all training preparation tasks, including database setup, materials, travel requests, and the training environment.
• Recommend development of teaching aids such as manuals, job aids, and eLearning modules.
• Manage training classes containing up to 15 students.
• Provide technical support to both new and existing clients.
• Document and update customer records based on interactions.
• Troubleshoot issues and help resolve client concerns.
• Coordinate with appropriate departments to resolve or complete client issues.
• Perform other related duties as required.

Requirements

• Associate degree required; Bachelor’s degree preferred in training, computers, medical, or a related field.
• Relevant background in customer service, training, medical, or similar areas.
• Ability to establish rapport with clients and maintain a positive, professional demeanor.
• Strong computer proficiency, including Microsoft Word, Excel, and Outlook.
• Capability to learn and operate software programs quickly.
• Basic understanding of technical terminology.
• Prior training and implementation experience is a plus.
• Ability to work independently in a multi-task environment and as part of a team.
• Strong planning, organization, and prioritization skills.
• Excellent verbal and written communication abilities.
• Innovative mindset and problem-solving skills.
• Robust interpersonal skills critical to success in the role.

Technologies

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Electronic Medical Record (EMR) software

Benefits

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Job Details

• Job Type: Full-time
• Pay: USD 20.00 per hour
• Location: Paducah, KY 42001 (onsite)
• Education: Associate degree required; Bachelor’s preferred
• Experience: Minimum 1 year
• Travel: 25% travel required
• Work Location: In person