Support Jobs in Palm Beach Gardens, FL

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18d ago

On-Site & Remote Help Desk Technician

Praetas Technologies Palm Beach Gardens, FL

Palm Beach Gardens, FL

18d ago

$24 - $28/hr Full time Computer Skills Customer Support Data Recovery

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Job Description

Praetas Technologies is seeking an On-Site and Remote Help Desk Technician based in Palm Beach Gardens, FL (onsite) to deliver on-site, remote, and in-office IT support for commercial and residential customers across Palm Beach County. The role requires an A+ Certification, broad cross-environment experience, and the ability to communicate technical information clearly to non-technical users.

Responsibilities

Provide on-site, remote, and in-office IT support for commercial and residential customers.
Travel to customer locations around Palm Beach County and surrounding areas as needed.
Diagnose hardware failures and resolve software or operating system error codes.
Perform data recovery and clone hard drives or SSDs.
Remove viruses and perform OS recovery for Windows and MacOS.
Troubleshoot wired and wireless networking, printing, and scanning issues.
Create and configure Office 365 Business Email and Manage Portal accounts.
Research problems and generate efficient solutions.
Work with Office 365 Applications and troubleshoot them.
Open and repair or replace components in desktop and laptop PCs.
Set up and navigate iOS and Android devices.

Requirements

A+ Certification is required.
Experience providing on-site, remote, and in-office support.
Self-motivated, self-sufficient, and able to work well in a team.
Excellent communication skills (phone and email) and ability to reply to inquiries.
Ability to schedule appointments, stay organized, track projects, and follow up.
Up-to-date knowledge of PC/Mac hardware and their operating systems, Windows Server, and Office 365 Hosted Exchange & apps, major networking products, and home app-based equipment.
People-oriented and able to communicate technical information to non-technical people.

Technologies

PC/Mac hardware
Windows OS
MacOS
Windows Server
Office 365 Hosted Exchange
Office 365 Business Email
Office 365 Manage Portal
Office 365 Applications
iOS
Android
Home app-based equipment

Benefits

401(k)
401(k) matching
Dental insurance
Employee discount
Flexible schedule
Health insurance
Health savings account
Paid time off
Professional development assistance
Retirement plan
Vision insurance

Application Questions

Please explain your experience and familiarity with installing networking equipment in a professional setting along with any brand names you are familiar with.
Have you worked with a ticketing, RMM, or MSP credential management system? If so, which ones?
Do you have any experience migrating or deploying Windows Servers? If so, can you explain one of those situations and your involvement?
Do you have any experience with Office 365, Entra, Defender? Can you explain your familiarity?

Work Location

In person

Job Type

Full-time

Pay

USD 24.00 - 28.00 per hour

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