On-Site & Remote Help Desk Technician

Praetas Technologies is seeking an On-Site and Remote Help Desk Technician based in Palm Beach Gardens, FL (onsite) to deliver on-site, remote, and in-office IT support for commercial and residential customers across Palm Beach County. The role requires an A+ Certification, broad cross-environment experience, and the ability to communicate technical information clearly to non-technical users.

Responsibilities

• Provide on-site, remote, and in-office IT support for commercial and residential customers.
• Travel to customer locations around Palm Beach County and surrounding areas as needed.
• Diagnose hardware failures and resolve software or operating system error codes.
• Perform data recovery and clone hard drives or SSDs.
• Remove viruses and perform OS recovery for Windows and MacOS.
• Troubleshoot wired and wireless networking, printing, and scanning issues.
• Create and configure Office 365 Business Email and Manage Portal accounts.
• Research problems and generate efficient solutions.
• Work with Office 365 Applications and troubleshoot them.
• Open and repair or replace components in desktop and laptop PCs.
• Set up and navigate iOS and Android devices.

Requirements

• A+ Certification is required.
• Experience providing on-site, remote, and in-office support.
• Self-motivated, self-sufficient, and able to work well in a team.
• Excellent communication skills (phone and email) and ability to reply to inquiries.
• Ability to schedule appointments, stay organized, track projects, and follow up.
• Up-to-date knowledge of PC/Mac hardware and their operating systems, Windows Server, and Office 365 Hosted Exchange & apps, major networking products, and home app-based equipment.
• People-oriented and able to communicate technical information to non-technical people.

Technologies

• PC/Mac hardware
• Windows OS
• MacOS
• Windows Server
• Office 365 Hosted Exchange
• Office 365 Business Email
• Office 365 Manage Portal
• Office 365 Applications
• iOS
• Android
• Home app-based equipment

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Application Questions

• Please explain your experience and familiarity with installing networking equipment in a professional setting along with any brand names you are familiar with.
• Have you worked with a ticketing, RMM, or MSP credential management system? If so, which ones?
• Do you have any experience migrating or deploying Windows Servers? If so, can you explain one of those situations and your involvement?
• Do you have any experience with Office 365, Entra, Defender? Can you explain your familiarity?

Work Location

In person

Job Type

Full-time

Pay

USD 24.00 - 28.00 per hour