Support Jobs in Palmer, MA

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9d ago

IT Support Specialist

Hancock Survey Associates, Inc. Palmer, MA

Palmer, MA

9d ago

$55k - $60k/yr Full time Application Support Autodesk Civil 3d Carlson Software

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Job Description

Hancock Survey Associates, Inc. invites an IT Support Specialist to join a collaborative team that keeps our operations productive across multiple locations. This onsite role provides hands-on technical support for computer systems, hardware, software, and peripherals to empower end users in Palmer, Chelmsford, and Marlborough. We support professional growth through a solid benefits package designed to help you thrive at work and at home.

Responsibilities

Provide technical assistance with computer hardware and software.
Act as liaison to outsourced IT consultant.
Assist IT Manager with purchasing equipment.
Configure Autodesk Civil 3D and Carlson software for technical and field staff.
Manage company devices including smartphones, tablets, and laptops.
Assist field personnel with remote data transmission and devices.
Assist with daily and monthly data backup protocol.
Assist with server expansion, data archiving and directory organization as necessary.
Maintain log of all devices, software, and licenses.
Assist with all software installs, cloud access, etc.
Assist with all communication protocol including email, videoconferencing, and webinar.
Establish remote connection for off-site events.
Resolve issues for staff via phone, in person, or electronically.
Perform hardware and software installations, configurations and updates as needed.
Resolve technical issues in a timely manner using available resources within the company.

Requirements

Excellent customer service skills; a Help Desk mentality.
Ability to interact with all levels of staff.
Dependable and detail oriented.
Strong troubleshooting and critical thinking skills.
Proactive mentality.
3 years of prior IT support experience.
Bachelor’s Degree in Computer Science or related technology field.
Ability to lift and/or move up to 50 lbs.

Technologies

Autodesk Civil 3D
Carlson software

Benefits

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Tuition reimbursement
Vision insurance

Location

On-site in Palmer, MA, with duties spanning Chelmsford, Marlborough, and Palmer locations.

Job Type

Full-time

Salary

USD 55,000 - 60,000 per year

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