Support Jobs in Palmerton, PA

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Technical Support Representative

Pencor Services Palmerton, PA

Palmerton, PA

Today

$17+/hr Full time Computer Skills Customer Service Customer Support

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Job Description

Pencor Services is hiring a Technical Support Representative for a hybrid position in Palmerton, PA, with $17/hour pay. In this role, you will be the first point of contact for customers, troubleshoot support issues for PenTeleData products and services, and help ensure a smooth experience through clear communication and accurate case handling.

Responsibilities

Handle customer interactions through inbound and outbound calls, chats, and emails
Troubleshoot a variety of support calls across PenTeleData and partner products and services
Coordinate with other teams and departments to route calls and cases appropriately
Maintain accurate records of customer interactions
Complete special project work as assigned by leadership
Perform other duties as assigned

Requirements

H.S. Diploma or G.E.D.
Established residency in Pennsylvania
Previous experience interacting with customers on a daily basis
Troubleshooting experience with Windows, Macintosh, and mobile platforms is recommended
Troubleshooting experience involving various computer issues is recommended
Understanding of basic networking and internet terminology and software
Strong communication skills (oral and written)
Strong typing/data entry skills
Excellent customer service and soft skills
Strong organizational skills
Ability to multitask in a face-paced environment
Ability to adapt to change and evolving company needs
Ability to work effectively independently and as part of a team, professionally

Training and Schedule

WFH 2-day flex shifts (after training, includes weekends and holidays as scheduled): 7AM-3PM or 3PM-11PM.

Next paid training class: Start date October 19, 2026, conducted Monday–Friday from 7AM-3PM for 3-4 weeks. Candidates must be able to commit to the full training period to be considered.

In-House and Hybrid Work Details

Employees are required to work “in house” during their probationary period. After completing probation, employees may be switched to a hybrid work-from-home schedule as long as required performance metrics have been met. Work-from-home status is subject to change based on performance. In the event of disruptions that cause poor internet connection or home disruption, you must be able to report to the office.

Work-from-Home Requirements

Established residency in Pennsylvania
A quiet space, free from distraction during work hours
Internet connection of at least 100 Mbps, preferably hard-wired (Ethernet) from the modem to company-provided equipment
Ability to maintain minimum performance metrics as defined by leadership
Ability to report to the office if internet or in-home conditions disrupt work

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