Support Jobs in Perth Amboy, NJ

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Technical Support Engineer

Gofo Inc Perth Amboy, NJ

Perth Amboy, NJ

Today

$23 - $26/hr Full time Application Support End User Support Help Desk

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Job Description

Gofo Inc is seeking a hands-on Technical Support Engineer to support last-mile delivery operations across countries/regions onsite in Perth Amboy, NJ.

Responsibilities

Support system deployment and rollout for last-mile delivery operations across countries/regions.
Assist with new business process testing and new feature validation.
Collect, document, and follow up on day-to-day IT support tickets from business stakeholders.
Track tickets through to resolution.
Triage and resolve online system issues raised by business teams or local technical support.
Act as an escalation bridge between operations and engineering.
Drive User Acceptance Testing (UAT) with business teams.
Create training manuals and deliver new-feature training to end users.
Provide on-site support for daily system issues with fast response times.
Maintain and continuously improve the internal FAQ knowledge base.

Requirements

Bachelor’s degree or above.
Minimum 2 years of IT support, system implementation, or project rollout experience.
Hands-on experience in express delivery, courier, logistics, or warehouse operations systems is strongly preferred.
Strong proficiency with office tools, including Excel and PowerPoint, plus productivity suites.
Solid written communication and training/presentation skills.
Basic data analysis capability.
Self-motivated and detail-oriented; patient and able to manage multiple on-site issues at once.
Strong learning agility and structured problem-solving skills.

Technologies

Excel
PowerPoint
Jira
Zendesk

Benefits

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Preferred

Fluency in English (written and verbal).
Prior exposure to WMS, OMS, courier-dispatch systems, or ticketing systems (Jira, Zendesk, etc.).
Experience supporting multi-site or cross-border operations.

Language

中文 (Required)

Location and Work Mode

Perth Amboy, NJ (onsite)
Work location: In person
Perth Amboy, NJ 08861: Reliably commute or planning to relocate before starting work (Required)

Compensation

USD 23 - 26 per hour

Application Question

你有把AI应用在工作中进行提效的实操经验吗？

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