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Gofo Inc

Technical Support Engineer

Gofo Inc
Perth Amboy, NJ $23 - $26/hr Full time Posted 2d ago
Application Support End User Support Help Desk Help Desk Software Help Desk Support Helpdesk Software Information Technology (IT) Onsite Technical Support Zendesk
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Job Description

Gofo Inc is seeking a hands-on Technical Support Engineer to support last-mile delivery operations across countries/regions onsite in Perth Amboy, NJ.

Responsibilities

  • Support system deployment and rollout for last-mile delivery operations across countries/regions.
  • Assist with new business process testing and new feature validation.
  • Collect, document, and follow up on day-to-day IT support tickets from business stakeholders.
  • Track tickets through to resolution.
  • Triage and resolve online system issues raised by business teams or local technical support.
  • Act as an escalation bridge between operations and engineering.
  • Drive User Acceptance Testing (UAT) with business teams.
  • Create training manuals and deliver new-feature training to end users.
  • Provide on-site support for daily system issues with fast response times.
  • Maintain and continuously improve the internal FAQ knowledge base.

Requirements

  • Bachelor’s degree or above.
  • Minimum 2 years of IT support, system implementation, or project rollout experience.
  • Hands-on experience in express delivery, courier, logistics, or warehouse operations systems is strongly preferred.
  • Strong proficiency with office tools, including Excel and PowerPoint, plus productivity suites.
  • Solid written communication and training/presentation skills.
  • Basic data analysis capability.
  • Self-motivated and detail-oriented; patient and able to manage multiple on-site issues at once.
  • Strong learning agility and structured problem-solving skills.

Technologies

  • Excel
  • PowerPoint
  • Jira
  • Zendesk

Benefits

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Preferred

  • Fluency in English (written and verbal).
  • Prior exposure to WMS, OMS, courier-dispatch systems, or ticketing systems (Jira, Zendesk, etc.).
  • Experience supporting multi-site or cross-border operations.

Language

  • 中文 (Required)

Location and Work Mode

  • Perth Amboy, NJ (onsite)
  • Work location: In person
  • Perth Amboy, NJ 08861: Reliably commute or planning to relocate before starting work (Required)

Compensation

  • USD 23 - 26 per hour

Application Question

  • 你有把AI应用在工作中进行提效的实操经验吗？

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