Support Jobs in Peru, IL

1 job found

Include remote jobs

Today

IT Help Desk

Eakas Corporation Peru, IL

Peru, IL

Today

Full time Computer Skills Help Desk Help Desk Support

Apply Now

Job Description

Eakas Corporation is seeking an IT Help Desk professional to deliver technical support to end-users at the Peru, IL site. The position is focused on resolving IT requests promptly and supporting day-to-day reliability of IT systems.

Role Responsibilities

Receive and resolve IT help desk requests via phone, email, or in-person support.
Troubleshoot hardware, software, and network issues.
Support end-users with setup, configuration, and maintenance of computer systems and peripherals.
Record issues and outcomes in a ticketing system.
Escalate complex or unresolved problems to higher-level IT staff when required.
Maintain knowledge base articles and user guides.
Provide timely updates to users regarding the status of their requests.

Required Qualifications

Proven experience in an IT Help Desk or comparable technical support role.
Strong working knowledge of computer systems, mobile devices, and other technology products.
Familiarity with Windows and/or Mac operating systems.
Excellent problem-solving and communication skills.
Ability to work independently and as part of a team.
Customer-focused mindset with a commitment to quality service.

Technology Environment

Windows
Mac
Ticketing system

Work Location

Onsite at: 6251 State Hwy 251, Peru, IL, 61354

View full job page →

Get Support Jobs in Peru, IL alerts

New Support Jobs in Peru, IL, daily.