IT Help Desk

Eakas Corporation is seeking an IT Help Desk professional to deliver technical support to end-users at the Peru, IL site. The position is focused on resolving IT requests promptly and supporting day-to-day reliability of IT systems.

Role Responsibilities

• Receive and resolve IT help desk requests via phone, email, or in-person support.
• Troubleshoot hardware, software, and network issues.
• Support end-users with setup, configuration, and maintenance of computer systems and peripherals.
• Record issues and outcomes in a ticketing system.
• Escalate complex or unresolved problems to higher-level IT staff when required.
• Maintain knowledge base articles and user guides.
• Provide timely updates to users regarding the status of their requests.

Required Qualifications

• Proven experience in an IT Help Desk or comparable technical support role.
• Strong working knowledge of computer systems, mobile devices, and other technology products.
• Familiarity with Windows and/or Mac operating systems.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Customer-focused mindset with a commitment to quality service.

Technology Environment

• Windows
• Mac
• Ticketing system

Work Location

Onsite at: 6251 State Hwy 251, Peru, IL, 61354