Support Jobs in Pico Rivera, CA

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IT Help Desk Technician

Anastasia Beverly Hills Pico Rivera, CA

Pico Rivera, CA

Today

$33 - $40/hr Full time Active Directory Application Support Computer Skills

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Job Description

The IT Help Desk Technician will support end-users by diagnosing and resolving hardware, software, and network issues, while maintaining accurate documentation and log records. The role is onsite in Pico Rivera, CA and supports ongoing system maintenance, onboarding and offboarding activities, and user education on IT security and system usage.

Onsite Location and Schedule

Primary work location: Pico Rivera, CA (onsite)
Commute support as needed: Able to commute to Beverly Hills or West LA as needed
Potential overtime: During peak business, may require overtime including weekends and evening hours

Compensation

Salary: USD 33 - 40 per hour

Key Responsibilities

Provide technical support to end users via phone, email, and in-person
Troubleshoot and resolve hardware, software, and network issues
Investigate and test solutions to ensure issues are resolved effectively
Install, configure, and maintain computer systems and applications
Monitor and maintain IT infrastructure to support optimal performance
Keep detailed logs of user interactions, issues, and resolutions
Escalate complex issues to higher-level support when necessary
Assist in setup and deployment of new hardware and software
Support onboarding and offboarding for team members across various platforms
Conduct regular system updates and backups
Educate users on best practices for IT security and system usage
Maintain high levels of customer satisfaction through professional and courteous interactions
Develop and update technical documentation to support team and end-user learning
Provide regular progress updates during team meetings and as required

Required Experience

Minimum experience: 3 years
Target range: 3-4 years proven experience in an IT help desk or technical support role

Technical Skills and Tools

Extensive knowledge troubleshooting common Level 1 issues such as internet connectivity, printer issues, slow computer performance, peripheral device issues, email problems, software updates, application errors, file recovery, and hardware diagnostics
Competent knowledge troubleshooting common Level 2 issues including review of logs, root cause analysis, software installation and management for specialized tools and systems, advanced troubleshooting, network maintenance, and knowledge of network security practices and anti-virus programs such as Sophos AV
Familiarity with firewalls, switches/APs, servers, routers, load balancers, NVRs, and other common hardware
Experience supporting Windows 10/11 and Apple devices (iOS and MacOS)
Familiarity with Windows Server 2012/2016, particularly Active Directory (on-prem)
Extensive experience with Office 365 administration
Familiarity with cloud services (G Suite, Azure AD) and UEM and MDM platforms
Knowledge of networking concepts (TCP/IP, DNS, DHCP) and troubleshooting DNS, DHCP, VPN, and other network/server-related services
Familiarity with remote desktop tools and help desk software
Basic understanding of cybersecurity principles and best practices
Ability to script and automate tasks using PowerShell or similar tools
Experience with hardware diagnostics and repair
Familiarity with troubleshooting multifunction and desktop printers, including installation, configuration, and maintenance

Technologies

Sophos AV
Active Directory (on-prem)
Office 365 administration
G Suite
Azure AD
UEM and MDM platforms
TCP/IP, DNS, DHCP
VPN
Remote desktop tools
Help desk software
PowerShell
Windows 10, Windows 11
iOS, MacOS
Windows Server 2012, Windows Server 2016

Additional Requirements

Excellent communication and interpersonal skills
Ability to work independently and as part of a team, including with external parties such as vendors and managed service providers
Strong organizational skills and attention to detail
Keen analytical and problem-solving skills, including creative thinking
Interest in developing procedures and identifying improvements to existing procedures
Customer-focused approach with a commitment to high-quality support
Ability to maintain a respectful, professional demeanor and resolve issues calmly and courteously, even in challenging situations
Physical ability to lift and move up to 25 pounds repeatedly, including tasks such as moving and installing desktop printers, monitors, network equipment, and servers

Benefits

Full benefits
401(K) plan: includes company matching contributions
Bonus eligible

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