Support Jobs in Plantsville, CT

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1mo ago

Help Desk Engineer

Connecticut Computer Service, Inc. Plantsville, CT

Plantsville, CT

1mo ago Closed

$50k - $60k/yr Full time Active Directory Application Support Customer Support

This position is no longer accepting applications (closed Jul 10, 2026).

Job Description

The Help Desk Engineer role provides remote and on-site IT support to keep client technology running smoothly, with a focus on Windows operating systems and user applications.

Responsibilities

Troubleshoot Windows desktop and server operating systems, hardware, peripherals, and applications.
Install, configure, and support client desktops, laptops, devices, peripherals, and core infrastructure components.
Deliver responsive customer service by owning issues from initial report to final resolution, whether remote or on-site.
Maintain professional communication with clients to ensure they feel supported and confident in the solutions provided.

Requirements

Strong multi-tasking and prioritization abilities in a fast-paced environment.
Excellent analytical and problem-solving skills.
Clear verbal and written communication to explain technical concepts effectively.
A customer-focused mindset with the ability to build relationships and provide high-quality support.
Self-motivated with a proactive approach to work.
Flexibility to adapt to evolving technologies and client needs.
Physical ability to lift up to 50 pounds.
Reliable transportation for occasional travel to client sites as required.
Professional appearance and demeanor.
Hands-on experience installing, configuring, and troubleshooting Microsoft Windows operating systems.
Strong knowledge of Microsoft Office application support.
Proven experience troubleshooting and supporting hardware including desktops, laptops, and peripherals.

Technologies

Windows operating systems and Microsoft Office
Windows 11
Windows Server 2019 through 2025
Active Directory and Group Policy
DNS and DHCP
Microsoft 365
Hyper-V and VMware vSphere
Veeam Backup and Cove Data Protection
N-Able N-Central and Kaseya VSA
ConnectWise Manage
HPE ProLiant Servers and Cisco Networking

Benefits

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program
Retirement plan

Job Type

Full-time

Location and Work Arrangement

Plantsville, CT 06479 with a hybrid remote work arrangement in the Plantsville area.

Commute and Travel

Occasional travel to client sites in the Plantsville area is required; reliable transportation is essential.

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