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Closed on July 10, 2026.

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Connecticut Computer Service, Inc.

Help Desk Engineer

Connecticut Computer Service, Inc.
Plantsville, CT $50k - $60k/yr Full time Posted 1mo ago
Active Directory Application Support Customer Support End User Support Hardware Support Help Desk Incident Management Information Technology (IT) IT Operations IT Services Microsoft 365 Office 365 Onsite Remote Support Technical Support Windows Windows Server
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Job Description

The Help Desk Engineer role provides remote and on-site IT support to keep client technology running smoothly, with a focus on Windows operating systems and user applications.

Responsibilities

  • Troubleshoot Windows desktop and server operating systems, hardware, peripherals, and applications.
  • Install, configure, and support client desktops, laptops, devices, peripherals, and core infrastructure components.
  • Deliver responsive customer service by owning issues from initial report to final resolution, whether remote or on-site.
  • Maintain professional communication with clients to ensure they feel supported and confident in the solutions provided.

Requirements

  • Strong multi-tasking and prioritization abilities in a fast-paced environment.
  • Excellent analytical and problem-solving skills.
  • Clear verbal and written communication to explain technical concepts effectively.
  • A customer-focused mindset with the ability to build relationships and provide high-quality support.
  • Self-motivated with a proactive approach to work.
  • Flexibility to adapt to evolving technologies and client needs.
  • Physical ability to lift up to 50 pounds.
  • Reliable transportation for occasional travel to client sites as required.
  • Professional appearance and demeanor.
  • Hands-on experience installing, configuring, and troubleshooting Microsoft Windows operating systems.
  • Strong knowledge of Microsoft Office application support.
  • Proven experience troubleshooting and supporting hardware including desktops, laptops, and peripherals.

Technologies

  • Windows operating systems and Microsoft Office
  • Windows 11
  • Windows Server 2019 through 2025
  • Active Directory and Group Policy
  • DNS and DHCP
  • Microsoft 365
  • Hyper-V and VMware vSphere
  • Veeam Backup and Cove Data Protection
  • N-Able N-Central and Kaseya VSA
  • ConnectWise Manage
  • HPE ProLiant Servers and Cisco Networking

Benefits

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Referral program
  • Retirement plan

Job Type

Full-time

Location and Work Arrangement

Plantsville, CT 06479 with a hybrid remote work arrangement in the Plantsville area.

Commute and Travel

Occasional travel to client sites in the Plantsville area is required; reliable transportation is essential.

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