Help Desk Engineer

Responsibilities

• Troubleshoot Windows desktop and server operating systems, hardware, peripherals, and applications.
• Install, configure, and support client desktops, laptops, devices, peripherals, and core infrastructure components.
• Deliver responsive customer service by owning issues from initial report to final resolution, whether remote or on-site.
• Maintain professional communication with clients to ensure they feel supported and confident in the solutions provided.

Requirements

• Strong multi-tasking and prioritization abilities in a fast-paced environment.
• Excellent analytical and problem-solving skills.
• Clear verbal and written communication to explain technical concepts effectively.
• A customer-focused mindset with the ability to build relationships and provide high-quality support.
• Self-motivated with a proactive approach to work.
• Flexibility to adapt to evolving technologies and client needs.
• Physical ability to lift up to 50 pounds.
• Reliable transportation for occasional travel to client sites as required.
• Professional appearance and demeanor.
• Hands-on experience installing, configuring, and troubleshooting Microsoft Windows operating systems.
• Strong knowledge of Microsoft Office application support.
• Proven experience troubleshooting and supporting hardware including desktops, laptops, and peripherals.

Technologies

• Windows operating systems and Microsoft Office
• Windows 11
• Windows Server 2019 through 2025
• Active Directory and Group Policy
• DNS and DHCP
• Microsoft 365
• Hyper-V and VMware vSphere
• Veeam Backup and Cove Data Protection
• N-Able N-Central and Kaseya VSA
• ConnectWise Manage
• HPE ProLiant Servers and Cisco Networking

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan

Job Type

Full-time

Location and Work Arrangement

Plantsville, CT 06479 with a hybrid remote work arrangement in the Plantsville area.

Commute and Travel

Occasional travel to client sites in the Plantsville area is required; reliable transportation is essential.