Support Jobs in Poughkeepsie, NY

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Service Desk Technician

Central Hudson Poughkeepsie, NY

Poughkeepsie, NY

Today

$54k - $102k/yr Full time Application Support Azure Virtual Desktop Customer Service

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Job Description

Central Hudson is hiring a Service Desk Technician to support end users and keep workplace technology running smoothly across multiple channels. This onsite role in Poughkeepsie, NY focuses on hands-on endpoint engineering and day-to-day service desk ownership, including device management, troubleshooting, and incident collaboration.

You will be the frontline point of contact for endpoint issues while helping maintain secure, well-managed computing environments using modern Microsoft and mobile management tools.

What you’ll do

Serve as the main point of contact for end-user endpoint issues, incidents, and service requests through the ITSM platform.
Perform initial triage, diagnose hardware and software problems, document findings, and escalate when appropriate.
Administer, support, and troubleshoot devices enrolled in Microsoft Intune, including compliance policies, configuration profiles, application deployment, and conditional access.
Support Azure Virtual Desktop (AVD), including session host troubleshooting, user connectivity issues, profile management, and performance monitoring.
Assist Bring-Your-Own-Device users by helping ensure secure access, proper enrollment, and adherence to organizational policies.
Manage mobile devices via MDM, support enterprise mobile applications, and help with enrollment, configuration, and security compliance.
Configure, deploy, and support Windows, iOS, VDI, printers, peripherals, and mobile devices.
Support major incidents by coordinating with I&O teams, providing timely updates, and meeting SLAs.
Create and update technical documentation, troubleshooting guides, and standard operating procedures.
Stay current on supported technologies, business applications, and endpoint management tools.
Follow established IT processes, policies, and performance standards.
Contribute to automation, optimization, and technology improvement efforts.
Participate in ongoing learning and skill development.
Demonstrate integrity, teamwork, and strong communication while supporting organizational values.
Join 24/7 on-call rotations, staggered shifts, and emergency response efforts as needed.
Perform additional duties as assigned, including support for storm restoration efforts.

Required qualifications

2+ years of relevant experience and an Associate’s degree in Computer Science, Information Technology, STEM, Business, or a related field. A High School Diploma or Equivalency plus 2+ years relevant experience may be considered in lieu of the associate’s degree.
Experience supporting Windows, mobile devices, and enterprise applications.
Proficiency with Microsoft Office.
Strong written and verbal communication skills.
Excellent customer service and interpersonal skills.
Ability to adapt to changing technologies and priorities.
Self-motivated, proactive approach and ability to work independently.
Strong sense of ownership and accountability.
Ability to travel to district locations as needed and perform additional duties as assigned.
Ability to lift up to 35 lbs.
Valid driver’s license.

Tools and technologies

Microsoft Intune
ITSM
Azure Virtual Desktop (AVD)
Microsoft 365
MDM
Apple devices (iPhone/iPad)
Windows, including Windows 11
VDI
Mobile application management

Compensation and benefits

Pay range: $53,700 to $102,200 per year
Competitive compensation
Medical, Dental, and Vision insurance
401(k) Retirement Savings Plan with substantial company match
Life and Travel Insurance
Tuition Assistance
Wellness Reimbursement Program
Paid Holidays and Vacation

Application details

Applications are accepted until October 13, 2026.

Preferred qualifications

Bachelor’s degree in a related field
CompTIA A+ certification
Experience with Windows 11, Microsoft 365, and Apple devices (iPhone/iPad)
Experience with Intune, Azure Virtual Desktop, MDM platforms, and mobile application management

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