Service Desk Technician

Central Hudson is hiring a Service Desk Technician to support end users and keep workplace technology running smoothly across multiple channels. This onsite role in Poughkeepsie, NY focuses on hands-on endpoint engineering and day-to-day service desk ownership, including device management, troubleshooting, and incident collaboration.

You will be the frontline point of contact for endpoint issues while helping maintain secure, well-managed computing environments using modern Microsoft and mobile management tools.

What you’ll do

• Serve as the main point of contact for end-user endpoint issues, incidents, and service requests through the ITSM platform.
• Perform initial triage, diagnose hardware and software problems, document findings, and escalate when appropriate.
• Administer, support, and troubleshoot devices enrolled in Microsoft Intune, including compliance policies, configuration profiles, application deployment, and conditional access.
• Support Azure Virtual Desktop (AVD), including session host troubleshooting, user connectivity issues, profile management, and performance monitoring.
• Assist Bring-Your-Own-Device users by helping ensure secure access, proper enrollment, and adherence to organizational policies.
• Manage mobile devices via MDM, support enterprise mobile applications, and help with enrollment, configuration, and security compliance.
• Configure, deploy, and support Windows, iOS, VDI, printers, peripherals, and mobile devices.
• Support major incidents by coordinating with I&O teams, providing timely updates, and meeting SLAs.
• Create and update technical documentation, troubleshooting guides, and standard operating procedures.
• Stay current on supported technologies, business applications, and endpoint management tools.
• Follow established IT processes, policies, and performance standards.
• Contribute to automation, optimization, and technology improvement efforts.
• Participate in ongoing learning and skill development.
• Demonstrate integrity, teamwork, and strong communication while supporting organizational values.
• Join 24/7 on-call rotations, staggered shifts, and emergency response efforts as needed.
• Perform additional duties as assigned, including support for storm restoration efforts.

Required qualifications

• 2+ years of relevant experience and an Associate’s degree in Computer Science, Information Technology, STEM, Business, or a related field. A High School Diploma or Equivalency plus 2+ years relevant experience may be considered in lieu of the associate’s degree.
• Experience supporting Windows, mobile devices, and enterprise applications.
• Proficiency with Microsoft Office.
• Strong written and verbal communication skills.
• Excellent customer service and interpersonal skills.
• Ability to adapt to changing technologies and priorities.
• Self-motivated, proactive approach and ability to work independently.
• Strong sense of ownership and accountability.
• Ability to travel to district locations as needed and perform additional duties as assigned.
• Ability to lift up to 35 lbs.
• Valid driver’s license.

Tools and technologies

• Microsoft Intune
• ITSM
• Azure Virtual Desktop (AVD)
• Microsoft 365
• MDM
• Apple devices (iPhone/iPad)
• Windows, including Windows 11
• VDI
• Mobile application management

Compensation and benefits

• Pay range: $53,700 to $102,200 per year
• Competitive compensation
• Medical, Dental, and Vision insurance
• 401(k) Retirement Savings Plan with substantial company match
• Life and Travel Insurance
• Tuition Assistance
• Wellness Reimbursement Program
• Paid Holidays and Vacation

Application details

Applications are accepted until October 13, 2026.

Preferred qualifications

• Bachelor’s degree in a related field
• CompTIA A+ certification
• Experience with Windows 11, Microsoft 365, and Apple devices (iPhone/iPad)
• Experience with Intune, Azure Virtual Desktop, MDM platforms, and mobile application management