Support Jobs in Powell, OH

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Today

Level 1 I.T. Helpdesk Technician

Hilscher-Clarke Electric Powell, OH

Powell, OH

Today

$22 - $27/hr Full time Desktop Support End User Support Hardware Support

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Job Description

Hilscher-Clarke Electric is hiring a Level 1 I.T. Helpdesk Technician to support end users and keep technology running smoothly in Powell, OH (onsite). This full-time role includes focused training (first three days in Canton, OH), clear processes for handling tickets within SLA, and the chance to work directly with a team that values advancement. Hourly pay ranges from $22.00 to $27.00, plus paid rotating weekend on-call as scheduled.

What you’ll do

Monitor and manage the helpdesk ticket queue and resolve user requests.
Answer the helpdesk phone line to help troubleshoot and resolve end user issues.
Document each ticket with the steps completed and relevant notes.
Troubleshoot hardware, operating system, and software problems to diagnose and resolve incidents.
Install and configure software aligned with Hilscher-Clarke set standards.
Deploy, replace, and migrate devices including laptops, phones, and iPads.
Set up and maintain user accounts and profiles for accurate access and support.
Travel onsite from the Powell office to job locations across Columbus to assist electricians with technology equipment.
Maintain a clean work area and support testing and evaluation of new technology.
Identify recurring helpdesk issues and create knowledgebase articles for users or other techs.
Keep documentation and asset tracking records for end user and department needs.

Key skills and qualifications

Upbeat, welcoming attitude with a strong focus on helping end users and fellow employees.
Ability to follow documentation to complete tasks and tickets.
Experience supporting Chrome OS, Windows 11, Android, and iOS devices.
Familiarity with GSuite, Microsoft Office, and Apple products.
Proficient understanding of Windows Domain, Remote Desktop Services, Active Directory, DNS, DHCP, and GPO.
Strong listening and questioning to clarify the problem and guide users through solutions over the phone, email, or face to face.
Ability to work independently or in a small team while staying calm under pressure.
Logical problem-solving skills and the ability to explain technical concepts in user-friendly terms.
2 years of previous tech experience, or an associates degree of a related field.
A+, net+, or Cisco certifications.

Schedule and training

Mon–Fri: 7AM–4PM (in person)
Paid rotating weekend on-call schedule
Training: first three days in Canton, OH, then continuing in Powell, OH

Benefits

401(k) and 401(k) matching
Health insurance, dental insurance, vision insurance
Life insurance, AD&D insurance, disability insurance
Paid time off
Bonus opportunities
Opportunities for advancement

Location: In person in Powell, OH.

Pay: $22.00–$27.00 per hour.

Expected hours: 40.0 per week.

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