Level 1 I.T. Helpdesk Technician

Hilscher-Clarke Electric is hiring a Level 1 I.T. Helpdesk Technician to support end users and keep technology running smoothly in Powell, OH (onsite). This full-time role includes focused training (first three days in Canton, OH), clear processes for handling tickets within SLA, and the chance to work directly with a team that values advancement. Hourly pay ranges from $22.00 to $27.00, plus paid rotating weekend on-call as scheduled.

What you’ll do

• Monitor and manage the helpdesk ticket queue and resolve user requests.
• Answer the helpdesk phone line to help troubleshoot and resolve end user issues.
• Document each ticket with the steps completed and relevant notes.
• Troubleshoot hardware, operating system, and software problems to diagnose and resolve incidents.
• Install and configure software aligned with Hilscher-Clarke set standards.
• Deploy, replace, and migrate devices including laptops, phones, and iPads.
• Set up and maintain user accounts and profiles for accurate access and support.
• Travel onsite from the Powell office to job locations across Columbus to assist electricians with technology equipment.
• Maintain a clean work area and support testing and evaluation of new technology.
• Identify recurring helpdesk issues and create knowledgebase articles for users or other techs.
• Keep documentation and asset tracking records for end user and department needs.

Key skills and qualifications

• Upbeat, welcoming attitude with a strong focus on helping end users and fellow employees.
• Ability to follow documentation to complete tasks and tickets.
• Experience supporting Chrome OS, Windows 11, Android, and iOS devices.
• Familiarity with GSuite, Microsoft Office, and Apple products.
• Proficient understanding of Windows Domain, Remote Desktop Services, Active Directory, DNS, DHCP, and GPO.
• Strong listening and questioning to clarify the problem and guide users through solutions over the phone, email, or face to face.
• Ability to work independently or in a small team while staying calm under pressure.
• Logical problem-solving skills and the ability to explain technical concepts in user-friendly terms.
• 2 years of previous tech experience, or an associates degree of a related field.
• A+, net+, or Cisco certifications.

Schedule and training

• Mon–Fri: 7AM–4PM (in person)
• Paid rotating weekend on-call schedule
• Training: first three days in Canton, OH, then continuing in Powell, OH

Benefits

• 401(k) and 401(k) matching
• Health insurance, dental insurance, vision insurance
• Life insurance, AD&D insurance, disability insurance
• Paid time off
• Bonus opportunities
• Opportunities for advancement

Location: In person in Powell, OH.

Pay: $22.00–$27.00 per hour.

Expected hours: 40.0 per week.