Support Jobs in Prescott Valley, AZ

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Technical Support Analyst I

Polara Health Prescott Valley, AZ

Prescott Valley, AZ

Today

Full time Application Support Cisco Comptia A+

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Job Description

Provide hands-on technical support for end-users at Polara Health, supporting hardware, software, and network systems across facilities in Yavapai County, AZ.

Responsibilities

Support end-users through phone, email, or in-person assistance
Troubleshoot and diagnose hardware, software, and network issues
Install and configure software applications and hardware devices
Maintain and update software and hardware systems
Perform system upgrades and apply patches
Document technical issues and resolutions for future reference
Deliver user training and education to help end-users use technology effectively
Collaborate with other IT team members to resolve complex technical problems
Stay current on latest technology trends and developments
Complete site visits on a regular basis across Yavapai County
Perform other duties as assigned

Requirements

Age requirement: 21+ OR 18+ with licensure/certification under A.R.S. Title 32 within the scope of practice OR 18+ for select administrative positions
Ability to provide or obtain an AZDPS Level One Fingerprint Clearance Card
Valid driver license and ability to drive to sites throughout Yavapai County as needed
High School Diploma or GED required; Associate’s degree preferred
Strong knowledge of computer hardware, software, and network systems
Excellent problem-solving and analytical skills
Adept with the Six-Step Troubleshooting methodology
Strong communication and customer service skills
Ability to work effectively in a team environment
Familiarity with Windows and Mac operating systems
Knowledge of Microsoft Office Suite and other common software applications
Ability to prioritize and manage multiple tasks simultaneously
Experience using remote access tools and software
CompTIA A+ / Network+ or similar certification
Must be able to work on-site to support facilities within Yavapai County, AZ
Willingness to participate in on-call rotation as needed

Education

High School Diploma or GED required
Associate’s degree preferred

Technologies

Windows
Mac
Microsoft Office Suite
Six-Step Troubleshooting methodology
Remote access tools and software
CompTIA A+
CompTIA Network+
EHR systems
Microsoft
Cisco
CompTIA Security+

Technical Support Analyst II Minimum Qualifications (in addition to Tech I)

Bachelor’s in IT/IS or related field OR 1-2 years relevant IT analyst work
Experience with databases, EHR systems, scripting, and troubleshooting across multiple platforms

Technical Support Analyst III Minimum Qualifications (in addition to Tech I & Tech II)

Bachelor’s in IT/IS or related field OR 2-5 years relevant IT analyst work
Advanced IT certifications such as CompTIA Security+, Microsoft, Cisco, etc.
Experience with project leadership, system integrations, data analytics, and security oversight

Core Competencies

People - Passionate about people and embraces diversity
Integrity - Does the right thing even when no one is looking
Learning - Uses critical thinking, curiosity, and creativity
Accountability - Builds a personal responsibility culture
Relationships - Demonstrates love, empathy, and compassion with colleagues and consumers

Physical Demands & Work Setting

Office environment; travel within the community as needed
Heavy exposure/use of computers, cell phones, office phones, and related equipment
Ability to sit for prolonged periods during work hours
Occasionally able to lift and/or move 5+ pounds
Ability to respond appropriately and effectively in crisis situations by using good judgment and following Polara Health protocols

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