Provo, UT

Support Jobs in Provo, UT

2 jobs found

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8d ago

L2 Tech Support Engineer - 1 or 2 years experience

Two95 International Inc. Provo, UT

Provo, UT

8d ago

$60k - $75k/yr Full time End User Support Hardware Support Information Technology (IT)

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Job Description

Two95 International Inc. is looking for an L2 Tech Support Engineer to join its onsite team in Provo, Utah. The role centers on delivering Level 2 support for hardware, software, and network issues while sustaining reliable IT operations for clients. With 1 to 2 years of hands-on experience, you’ll tackle escalated problems, collaborate with cross-functional IT teams, and contribute to smooth service delivery.

Details

Location: Provo, UT (onsite)
Salary: USD 60,000 - 75,000 per year
Experience: 1 to 2 years
Education: Bachelor's degree

Responsibilities

Provide timely and effective Level 2 support for hardware, software, and network issues.
Diagnose and resolve complex technical problems escalated from Level 1 support.
Document support activities and solutions in the ticketing system.
Assist with system installations, configurations, and upgrades.
Collaborate with other IT teams to ensure seamless service delivery.
Maintain IT infrastructure through regular maintenance and updates.

Requirements

1 to 2 years of experience in technical support or a related IT role.
A bachelor's degree in Computer Science, Information Technology, or a related field is mandatory.
Strong knowledge of Windows and Linux operating systems.
Experience troubleshooting network connectivity and software issues.
Familiarity with ticketing systems and IT service management processes.
Good English communication skills, with the ability to explain technical concepts clearly.

Technologies

Windows
Linux

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29d ago

Technical Support Specialist (Part Time)

Crumbl Provo, UT

Provo, UT

29d ago

Part time Application Support Customer Support Hardware Support

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Job Description

This part-time, on-site Technical Support Specialist role at Crumbl is based in Provo, Utah. The position provides technical product support to Crumbl franchise locations, including remote software troubleshooting, coordinating hardware installations, and assisting end-users of varying technical expertise through support tickets.

Location and Employment Type

Location: Provo, UT, on site
Position type: Part-time

Responsibilities

Deliver a seamless support experience for Crumbl locations by handling inquiries via tickets or phone to facilitate quick access to answers and problem resolution.
Use the ticketing system to communicate clearly and document issues and opportunities in detail.
Monitor and update the ticket queue daily to ensure timely progress and resolution of all requests.
Diagnose and troubleshoot both simple and complex issues affecting Crumbl store hardware and software using available resources.
Follow established guidelines for technical product support and escalate more difficult problems to higher-level specialists or management as needed.
Apply KCS methodology to contribute to the knowledge base by flagging, editing, and creating articles.
Adhere to Standard Operating Procedures to maintain consistency and quality in support activities.
Advocate for Crumbl store locations and take ownership of issues until they are resolved.
Build Crumbl Ops and business acumen by participating in team trainings to support platforms and stores effectively.
Support team goals related to response times, accuracy, and customer experience metrics.
Foster a collaborative and open communication culture within the team.
Maintain reliable attendance and adhere to the published work schedule.
Demonstrate strong teamwork by collaborating on projects and initiatives with the support team.
Attend regular one-on-one meetings with the manager to review performance and establish professional development goals.

Requirements

High school diploma or equivalent required.
Genuine interest in technology and its applications.
Basic knowledge of Crumbl's products and services is helpful but not required.
Excellent verbal and written communication skills.
Self-motivated with the ability to work autonomously.
Strong multitasking abilities and time management.
Understanding of common troubleshooting methods.
Critical thinking skills to identify and resolve complex problems.
Experience in customer service or technical support is preferred.
Familiarity with Apple products is preferred.
Willingness to work variable shifts, including evenings, weekends, and public holidays.
Maintain a positive attitude and adapt to change with professionalism and authenticity.

Education and Qualifications

High school diploma or equivalent required.

Working Conditions

The role is conducted in a standard office environment using a laptop, phone, and other essential equipment, with multiple shift opportunities.
Office shifts run from 9:00 am to 5:00 pm; some shifts between 5:00 am and 9:00 am or 6:00 pm and 1:00 am may offer the option to work remotely from home.
Exposure to mechanical and electrical hazards is typical across shifts.

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Support Jobs in Provo, UT

L2 Tech Support Engineer - 1 or 2 years experience

Technical Support Specialist (Part Time)

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