L2 Tech Support Engineer - 1 or 2 years experience

Two95 International Inc. is looking for an L2 Tech Support Engineer to join its onsite team in Provo, Utah. The role centers on delivering Level 2 support for hardware, software, and network issues while sustaining reliable IT operations for clients. With 1 to 2 years of hands-on experience, you’ll tackle escalated problems, collaborate with cross-functional IT teams, and contribute to smooth service delivery.

Details

• Location: Provo, UT (onsite)
• Salary: USD 60,000 - 75,000 per year
• Experience: 1 to 2 years
• Education: Bachelor's degree

Responsibilities

• Provide timely and effective Level 2 support for hardware, software, and network issues.
• Diagnose and resolve complex technical problems escalated from Level 1 support.
• Document support activities and solutions in the ticketing system.
• Assist with system installations, configurations, and upgrades.
• Collaborate with other IT teams to ensure seamless service delivery.
• Maintain IT infrastructure through regular maintenance and updates.

Requirements

• 1 to 2 years of experience in technical support or a related IT role.
• A bachelor's degree in Computer Science, Information Technology, or a related field is mandatory.
• Strong knowledge of Windows and Linux operating systems.
• Experience troubleshooting network connectivity and software issues.
• Familiarity with ticketing systems and IT service management processes.
• Good English communication skills, with the ability to explain technical concepts clearly.

Technologies

• Windows
• Linux