Support Jobs in Purchase, NY

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Desktop Support Technician

Ovation Workplace Services Inc Purchase, NY

Purchase, NY

Today

$20 - $23/hr Full time Active Directory Application Support Computer Skills

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Job Description

Desktop Support Technician role supports local and remote users across Windows and macOS environments, troubleshooting hardware, software, and enterprise applications while documenting incidents to meet SLAs.

Responsibilities

Provide first- and second-level technical support for end users across hardware, software, and application issues via phone, remote access tools, and on-site support.
Log, track, and maintain accurate documentation for incidents and service requests in the designated IT ticketing system.
Install, configure, upgrade, and troubleshoot Windows operating systems including Windows 10 and Windows 11.
Support and troubleshoot Microsoft Office 365 (including installation and configuration as needed).
Deliver foundational support for macOS users and Apple devices.
Install, configure, and support enterprise applications, including Cisco Jabber and other approved organization software.
Install, configure, and troubleshoot authorized peripherals including printers, desktop computers, laptops, and related devices.
Perform routine preventive maintenance on computers, laptops, and printers to support ongoing reliability.
Complete remedial repairs for desktops, laptops, printers, and related peripheral equipment.
Use diagnostic tools to troubleshoot network connectivity and workstation hardware/software issues.
Coordinate with third-party vendors for complex audio/visual (AV) issue remediation when required.
Provide timely status updates to end users and stakeholders on open incidents and resolutions.
Support mobile device management (MDM) for iOS and Android devices in the enterprise environment.
Apply working knowledge of networks, servers, audio/visual systems, smart devices, and telecommunications to support a broad range of IT needs.
Perform additional duties as assigned by management to support departmental and organizational objectives.

Requirements

Bachelor’s or master’s degree in information technology, Computer Science, or a related field; OR an equivalent combination of education, training, and relevant work experience.
Minimum eighteen (18) months of hands-on experience in a desktop support, help desk, or IT support capacity.
Demonstrated experience supporting Windows environments, including Windows 10 and/or Windows 11.
Proficiency in Windows, Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365.
Experience installing, configuring, and troubleshooting PC and laptop hardware.
Familiarity with enterprise antivirus and endpoint protection solutions.
Experience using helpdesk ticketing systems and following IT service management practices.
Knowledge of MDM platforms supporting iOS and Android devices.
Familiarity with enterprise encryption solutions and Windows device management via Active Directory.
Strong analytical and technical troubleshooting skills.
Ability to manage multiple priorities, work independently, and meet established SLAs.
Excellent verbal and written communication skills, including explaining technical information to non-technical audiences.
Commitment to high-quality customer service for internal stakeholders.
Ability to adapt to evolving technology and shifting organizational priorities.
Willingness to work outside standard business hours, including evenings and weekends, for scheduled projects or emergency response.

Technologies

Windows 10
Windows 11
Microsoft Office 365
macOS
Cisco Jabber
Active Directory
Group Policy Objects (GPOs)
Mobile device management (MDM)
iOS
Android
Enterprise antivirus and endpoint protection solutions
Enterprise encryption solutions
Helpdesk ticketing systems
IT service management practices

Certifications (Preferred)

CompTIA A+ certification or equivalent vendor-neutral credential.
Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level Microsoft certification.

Physical Requirements and Work Environment

Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment.
Occasionally required to lift and/or move IT equipment weighing up to 50 pounds.
May require bending, kneeling, or crouching to install or service equipment.
Work is primarily performed in a standard office or data center environment with moderate noise levels.
May require travel to or work at multiple organizational sites or client locations.

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