Support Jobs in Quaker City, OH

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Desktop Support Specialist - Field

Infinity Natural Resources Quaker City, OH

Quaker City, OH

Today

Full time Application Support End User Support Hardware Support

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Job Description

Support field and corporate teams with first- and second-level IT help, onsite troubleshooting, and equipment onboarding for critical oil and gas operations.

Primary field IT support for field personnel, helping maintain dependable access to business-critical operational technologies
Handle help desk tickets and support requests in a timely, professional manner
Provision and configure new user hardware, software, accounts, and access using company procedures
Troubleshoot basic hardware, software, and connectivity issues for desktops, laptops, printers, and mobile devices
Provide first-level support for Microsoft Office, email systems, and VPN connections
Support onboarding and offboarding tasks such as workstation imaging, disabling accounts, and equipment collection
Maintain IT inventory for equipment and ensure documentation stays up to date
Escalate and assist with complex technical issues when they require senior team support
Perform basic network troubleshooting including port resets, printer sharing, and connection diagnostics
Deliver customer service to internal users in person, by phone, or virtually with a courteous, professional approach

Requirements

Education or experience: 2 years of technical education or certification in Information Technology or a related field, or 4 years of relevant IT support experience in lieu of education
Preferred experience: 2 years in a help desk, IT support, or desktop technician role
Technical foundation: knowledge of Windows operating systems and standard desktop applications
Troubleshooting skills: ability to diagnose basic hardware, software, and network connectivity issues
Communication: strong written and verbal skills, with the ability to explain technical issues to non-technical users
Organization: excellent organization and time management to manage multiple requests simultaneously
Customer service: professional, courteous demeanor
Process discipline: willingness to learn and follow standard operating procedures and technical documentation
Tools: familiarity with ticketing systems, asset tracking tools, and remote support software preferred

Location and Schedule

Quaker City, OH (hybrid)
Travel up to 50% to remote field offices and field sites as needed

Physical Requirements

Ability to travel up to 50% to remote field offices or field sites as needed
Ability to demonstrate strong work ethic and willingness to work extended hours when necessary
Ability to perform light work, including occasionally exerting up to 20 pounds of force to lift, carry, push, pull, or otherwise move objects
Ability to see, hear, talk, and perform tasks requiring manual dexterity and visual acuity, including kneeling, sitting, standing, walking, crouching, stooping, and reaching
Ability to operate standard office and IT equipment including computers, mobile devices, printers, and network hardware

Technologies

Windows operating systems
Microsoft Office
Email systems
VPN connections

Equal Opportunity and Accommodations

Equal opportunity employer
Accommodation contact: humanresources@infinitynr.com

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