Desktop Support Specialist - Field

Support field and corporate teams with first- and second-level IT help, onsite troubleshooting, and equipment onboarding for critical oil and gas operations.

• Primary field IT support for field personnel, helping maintain dependable access to business-critical operational technologies
• Handle help desk tickets and support requests in a timely, professional manner
• Provision and configure new user hardware, software, accounts, and access using company procedures
• Troubleshoot basic hardware, software, and connectivity issues for desktops, laptops, printers, and mobile devices
• Provide first-level support for Microsoft Office, email systems, and VPN connections
• Support onboarding and offboarding tasks such as workstation imaging, disabling accounts, and equipment collection
• Maintain IT inventory for equipment and ensure documentation stays up to date
• Escalate and assist with complex technical issues when they require senior team support
• Perform basic network troubleshooting including port resets, printer sharing, and connection diagnostics
• Deliver customer service to internal users in person, by phone, or virtually with a courteous, professional approach

Requirements

• Education or experience: 2 years of technical education or certification in Information Technology or a related field, or 4 years of relevant IT support experience in lieu of education
• Preferred experience: 2 years in a help desk, IT support, or desktop technician role
• Technical foundation: knowledge of Windows operating systems and standard desktop applications
• Troubleshooting skills: ability to diagnose basic hardware, software, and network connectivity issues
• Communication: strong written and verbal skills, with the ability to explain technical issues to non-technical users
• Organization: excellent organization and time management to manage multiple requests simultaneously
• Customer service: professional, courteous demeanor
• Process discipline: willingness to learn and follow standard operating procedures and technical documentation
• Tools: familiarity with ticketing systems, asset tracking tools, and remote support software preferred

Location and Schedule

• Quaker City, OH (hybrid)
• Travel up to 50% to remote field offices and field sites as needed

Physical Requirements

• Ability to travel up to 50% to remote field offices or field sites as needed
• Ability to demonstrate strong work ethic and willingness to work extended hours when necessary
• Ability to perform light work, including occasionally exerting up to 20 pounds of force to lift, carry, push, pull, or otherwise move objects
• Ability to see, hear, talk, and perform tasks requiring manual dexterity and visual acuity, including kneeling, sitting, standing, walking, crouching, stooping, and reaching
• Ability to operate standard office and IT equipment including computers, mobile devices, printers, and network hardware

Technologies

• Windows operating systems
• Microsoft Office
• Email systems
• VPN connections

Equal Opportunity and Accommodations

• Equal opportunity employer
• Accommodation contact: [email protected]