Support Jobs in Queensbury, NY

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Desktop Support Technician

Ovation Workplace Services Queensbury, NY

Queensbury, NY

Today

$20 - $23/hr Full time Active Directory Application Support Computer Skills

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Job Description

Desktop Support Technician provides first- and second-level IT support for onsite and remote users, helping troubleshoot and resolve end-user technology issues while maintaining service levels.

Responsibilities

Provide first- and second-level technical support for end users for hardware, software, and application problems via phone, remote access tools, and on-site assistance.
Log, track, and maintain accurate documentation for all incidents and service requests in the designated IT ticketing system.
Install, configure, upgrade, and troubleshoot Windows operating systems, including Windows 10 and Windows 11.
Support the Microsoft Office 365 suite, including installation, configuration, and issue troubleshooting.
Provide foundational support for macOS environments to assist users of Apple devices.
Install, configure, and support enterprise applications, including Cisco Jabber and other organization-approved software.
Install, configure, and troubleshoot printers, desktop computers, laptops, and other authorized peripheral devices.
Perform routine preventive maintenance on computers, laptops, and printers to support reliability.
Complete remedial repairs on desktops, laptops, printers, and related peripheral equipment.
Use diagnostic tools to troubleshoot network connectivity and workstation hardware and software issues.
Coordinate with third-party vendors to remediate complex audio/visual (AV) issues as required.
Provide timely status updates to end users and stakeholders for open incidents and resolutions.
Support enterprise mobile device management (MDM) for iOS and Android devices.
Apply working knowledge of networks, servers, audio/visual systems, smart devices, and telecommunications across a variety of IT needs.
Perform other duties as assigned by management to support departmental and organizational objectives.

Requirements

Education: Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or an equivalent combination of education, training, and directly related work experience.
Experience: Minimum of 18 months of hands-on experience in a desktop support, help desk, or IT support capacity.
Demonstrated experience supporting Windows environments, including Windows 10 and/or Windows 11.
Proficiency with Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365.
Experience installing, configuring, and troubleshooting PC and laptop hardware.
Familiarity with enterprise antivirus and endpoint protection solutions.
Experience using helpdesk ticketing systems and following IT service management practices.
Knowledge of MDM platforms supporting iOS and Android devices.
Familiarity with enterprise encryption solutions and Windows device management via Active Directory.
Strong analytical, problem-solving, and technical troubleshooting skills.
Ability to manage multiple priorities, work independently, and meet established SLAs.
Excellent verbal and written communication skills for conveying technical information to non-technical audiences.
Commitment to delivering high-quality customer service to internal stakeholders.
Ability to adapt to changing technology and shifting organizational priorities.
Willingness to work outside standard business hours, including evenings and weekends, for scheduled project support or emergency response.
Physical ability to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment.
Occasional lifting/moving of IT equipment up to 50 pounds.
May require bending, kneeling, or crouching to install or service equipment.
Work performed primarily in a standard office or data center environment with moderate noise levels.
May require travel to or work at multiple organizational sites or client locations.

Technologies

Windows 10
Windows 11
Microsoft Office 365
macOS
Cisco Jabber
iOS
Android
Microsoft Active Directory
Group Policy Objects (GPOs)
MDM (mobile device management)
Active Directory
Windows device management
Enterprise antivirus
Endpoint protection solutions
Enterprise encryption solutions
Audio/visual (AV)
Smart devices

Benefits

401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Certifications (Preferred)

CompTIA A+ certification or equivalent vendor-neutral credential.
Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level Microsoft certification.

Job Details

Employment type: Full-Time
Department: Information Technology
FLSA classification: Non-Exempt
Pay: $20.00 - $23.00 per hour (USD)
Expected hours: 40.0 per week
Work location: In person
Location: Queensbury, NY (onsite)

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