Support Jobs in Ridgecrest, CA

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IT Support Analyst

DCS Corp Ridgecrest, CA

Ridgecrest, CA

Today

$70k - $85k/yr Full time Application Support Customer Support End User Support

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Job Description

DCS Corp is hiring an IT Support Analyst to support the F/A-18 & EA-18G Integrated Product Team at China Lake, CA. This onsite role blends end-user IT support with junior system administration and cybersecurity-focused work, helping keep mission-critical services running smoothly for users across the IPT.

Responsibilities

Provide technical support for end users, customers, and guests within the IPT, including triaging and prioritizing service calls, walk-ins, emails, help desk tickets, and Change Requests.
Support and troubleshoot VTC systems used throughout the IPT.
Support, implement, and comply with cybersecurity requirements and controls.
Handle junior system administrator duties such as account creation, file share account setup, permissions management, implementing assigned CRs, desktop and application troubleshooting, deployments of IT assets, and other assigned tasks.
Provide technical and implementation support for organizational projects and services.
Coordinate with IT management, other technical teams, stakeholders, and business owners to keep priorities aligned.
Work collaboratively with cross-functional teams to help achieve the IPT mission.
Identify and manage IT/C services, infrastructure components, and relevant documentation.

Required Qualifications

U.S. Citizenship is required due to the sensitivity of customer related requirements.
High school diploma/GED plus 10 years of work experience, or Associate’s-level (AA/AS/Technical school) plus 4 years of work experience.
Ability to be granted a Secret security clearance with a T5 investigation and maintain it throughout employment.
Teachable, positive attitude, highly motivated approach, problem-solving mindset, and team-oriented work style.
Ability to perform, manage, and prioritize multiple related tasks in a time-sensitive environment.
Strong knowledge of Microsoft Office tools, specifically Excel, Word, and PowerPoint.
Effective oral and written communication with tact and professionalism.
Detail-oriented with strong organizational skills.
Onsite work only (not remote eligible).
Windows Operating System experience and Security+ or other certifications required to comply with DoD 8140.
Willingness and ability to work after-hours/weekends for patching and maintenance as needed.
Professionalism, courtesy, high moral character, and integrity.

Technologies

Microsoft Office: Excel, Word, PowerPoint
Windows Operating System

Desired Skills

Experience with Atlassian products such as Jira, Service Desk, and Wiki, or other modern ticketing systems.

Location: Ridgecrest, CA (Onsite)

Compensation: $70,310 - $85,100 per year

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