IT Support Analyst

DCS Corp is hiring an IT Support Analyst to support the F/A-18 & EA-18G Integrated Product Team at China Lake, CA. This onsite role blends end-user IT support with junior system administration and cybersecurity-focused work, helping keep mission-critical services running smoothly for users across the IPT.

Responsibilities

• Provide technical support for end users, customers, and guests within the IPT, including triaging and prioritizing service calls, walk-ins, emails, help desk tickets, and Change Requests.
• Support and troubleshoot VTC systems used throughout the IPT.
• Support, implement, and comply with cybersecurity requirements and controls.
• Handle junior system administrator duties such as account creation, file share account setup, permissions management, implementing assigned CRs, desktop and application troubleshooting, deployments of IT assets, and other assigned tasks.
• Provide technical and implementation support for organizational projects and services.
• Coordinate with IT management, other technical teams, stakeholders, and business owners to keep priorities aligned.
• Work collaboratively with cross-functional teams to help achieve the IPT mission.
• Identify and manage IT/C services, infrastructure components, and relevant documentation.

Required Qualifications

• U.S. Citizenship is required due to the sensitivity of customer related requirements.
• High school diploma/GED plus 10 years of work experience, or Associate’s-level (AA/AS/Technical school) plus 4 years of work experience.
• Ability to be granted a Secret security clearance with a T5 investigation and maintain it throughout employment.
• Teachable, positive attitude, highly motivated approach, problem-solving mindset, and team-oriented work style.
• Ability to perform, manage, and prioritize multiple related tasks in a time-sensitive environment.
• Strong knowledge of Microsoft Office tools, specifically Excel, Word, and PowerPoint.
• Effective oral and written communication with tact and professionalism.
• Detail-oriented with strong organizational skills.
• Onsite work only (not remote eligible).
• Windows Operating System experience and Security+ or other certifications required to comply with DoD 8140.
• Willingness and ability to work after-hours/weekends for patching and maintenance as needed.
• Professionalism, courtesy, high moral character, and integrity.

Technologies

• Microsoft Office: Excel, Word, PowerPoint
• Windows Operating System

Desired Skills

• Experience with Atlassian products such as Jira, Service Desk, and Wiki, or other modern ticketing systems.

Location: Ridgecrest, CA (Onsite)

Compensation: $70,310 - $85,100 per year