Support Jobs in Riverton, UT

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Global Support Tech Generalist

The Church of Jesus Christ of Latter-day Saints Riverton, UT

Riverton, UT

Today

Full time Active Directory Application Support Computer Skills

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Job Description

The Global Support Tech Generalist serves as the first contact for customers seeking technical assistance across a broad range of devices, software, operating systems, and Church-related policies and procedures.

Key Responsibilities

Serve as the initial point of contact for customers via telephone, email, or live chat to provide technical support for hardware, systems, sub-systems, applications, and/or policies and procedures
Provide technical support for hardware, systems, sub-systems, and applications
Assist users with navigating application menus, including the possibility of remote access to a customer’s computer when needed
Troubleshoot network connectivity issues and coordinate with remote employees on a corporate or Local Unit network
Maintain a productive customer relationship by focusing on the customer and their needs
Provide alternative solutions when appropriate
Record all customer contact information in the CRM system
Escalate more complex issues to the Global Tech Support Specialist as appropriate
Complete assigned work under general supervision

Education and Experience

High School Diploma or equivalent is required
An associate degree or technical institute degree or certificate in Computer Science or Information Systems is preferred
Experience level: 0 to 2 years of previous computer technical support

Required Skills and Knowledge

Fluency in reading, writing, and speaking English and Spanish is required
Strong working knowledge of computer hardware and Church meetinghouse technology
Network troubleshooting knowledge, including connectivity issues and locating IP or TCP/IP addresses
Experience supporting remote users and working with VPN software
Understanding of Active Directory, including unlocking and resetting passwords
Proficiency troubleshooting Windows Operating systems
Ability to communicate clearly and professionally, verbally and in writing
Outstanding customer skills, including the ability to empathize while troubleshooting and resolving issues professionally

Tools and Technologies

Windows Operating systems
CRM system
Active Directory
VPN software
TCP/IP
IP addressing

Work Location and Schedule

Full-time position: 40 hours per week
Location: Riverton, UT (hybrid)
Under current hybrid arrangements, the role requires working from the Riverton, UT office at least once per week (as designated by division), or more depending on business needs
Hybrid working arrangements require ongoing approval
Must live close to the Riverton, UT office

Work Authorization

By applying, you indicate that you are currently authorized to work in the United States without sponsorship and are willing to physically reside and perform the work in Riverton, Utah.

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