Support Jobs in Robbinsville, NJ

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1d ago

IT Support Engineer II

Amazon.com Services LLC Robbinsville, NJ

Robbinsville, NJ

1d ago

$61k - $106k/yr Full time Information Technology (IT) IT Services Microsoft Active Directory

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Job Description

Support technology operations across a defined region as an onsite IT Support Engineer II, handling advanced troubleshooting, escalation, and continuous improvement.

Key Responsibilities

Troubleshoot complex IT issues when standard procedures are not available
Plan and coordinate CMs and CM templates
Coordinate with internal teams and/or external vendors to deliver projects
Lead ongoing continuous improvement initiatives
Audit the quality of completed work and provide constructive feedback as needed
Automate repetitive manual tasks by creating or improving small tools to improve team efficiency
Act as the first point of escalation for support issues
Participate in hiring, training, and development of other team members
Support customers across multiple buildings within the area, plus remote customers
Travel within the local or regional area to support customers
Move up to 49 lbs, and stand or walk during shifts lasting up to 12 hours

Requirements

4+ years networking experience (DNS, DHCP, SSL, OSI Model, TCP/IP)
3+ years Windows Server technologies experience (AD, DFS, Print Services, SCCM)
4+ years technical support experience
4+ years corporate environment operating system support experience (Windows, Mac, or Linux)
Bachelor’s degree in IT, computer science, or equivalent
Maintain a current, valid Driver License

Preferred Qualifications

Bachelor’s degree in Computer Science, Information Technology, or a related field
Relevant certifications such as CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware installation, or AWS
Experience communicating complex ideas to both technical and non-technical audiences
Strong verbal and written communication skills
Experience managing multiple projects, including prioritization, planning, and time management
Troubleshooting experience with very complex systems
3+ years supporting a Windows Server environment

Technologies

DNS, DHCP, SSL, OSI Model, TCP/IP
Windows Server, AD, DFS, Print Services, SCCM
Windows, Mac, Linux
AWS

Benefits

Comprehensive healthcare benefits starting on Day 1
Matching 401(k) program
Up to 20 weeks of paid parental leave
Casual dress code at each location (jeans, t-shirts, safety shoes, and at times a neon safety vest)

Location: Robbinsville, NJ (onsite)

Salary range: USD 60,700 - 106,300 per year

Minimum experience: 3 years

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