IT Support Engineer II

Support technology operations across a defined region as an onsite IT Support Engineer II, handling advanced troubleshooting, escalation, and continuous improvement.

Key Responsibilities

• Troubleshoot complex IT issues when standard procedures are not available
• Plan and coordinate CMs and CM templates
• Coordinate with internal teams and/or external vendors to deliver projects
• Lead ongoing continuous improvement initiatives
• Audit the quality of completed work and provide constructive feedback as needed
• Automate repetitive manual tasks by creating or improving small tools to improve team efficiency
• Act as the first point of escalation for support issues
• Participate in hiring, training, and development of other team members
• Support customers across multiple buildings within the area, plus remote customers
• Travel within the local or regional area to support customers
• Move up to 49 lbs, and stand or walk during shifts lasting up to 12 hours

Requirements

• 4+ years networking experience (DNS, DHCP, SSL, OSI Model, TCP/IP)
• 3+ years Windows Server technologies experience (AD, DFS, Print Services, SCCM)
• 4+ years technical support experience
• 4+ years corporate environment operating system support experience (Windows, Mac, or Linux)
• Bachelor’s degree in IT, computer science, or equivalent
• Maintain a current, valid Driver License

Preferred Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• Relevant certifications such as CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware installation, or AWS
• Experience communicating complex ideas to both technical and non-technical audiences
• Strong verbal and written communication skills
• Experience managing multiple projects, including prioritization, planning, and time management
• Troubleshooting experience with very complex systems
• 3+ years supporting a Windows Server environment

Technologies

• DNS, DHCP, SSL, OSI Model, TCP/IP
• Windows Server, AD, DFS, Print Services, SCCM
• Windows, Mac, Linux
• AWS

Benefits

• Comprehensive healthcare benefits starting on Day 1
• Matching 401(k) program
• Up to 20 weeks of paid parental leave
• Casual dress code at each location (jeans, t-shirts, safety shoes, and at times a neon safety vest)

Location: Robbinsville, NJ (onsite)

Salary range: USD 60,700 - 106,300 per year

Minimum experience: 3 years