Microsoft Active Directory Support Jobs

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Desktop Support Technician

Ovation Workplace Services Bethlehem, PA

Bethlehem, PA

Today

$20 - $23/hr Full time Active Directory Application Support Computer Skills

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Job Description

The Desktop Support Technician at Ovation Workplace Services provides first- and second-level technical support for both local and remote users. This onsite role in Bethlehem, PA focuses on troubleshooting end-user hardware and software, maintaining accurate IT documentation, and supporting core operating systems, enterprise applications, and peripherals.

Key Responsibilities

Provide first- and second-level support for end-user hardware, software, and application issues through phone support, remote access tools, and on-site assistance.
Log, track, and maintain accurate documentation for incidents and service requests within the designated IT ticketing system.
Install, configure, upgrade, and troubleshoot supported Windows operating systems, currently including Windows 10 and Windows 11, as well as the Microsoft Office 365 suite.
Deliver foundational support for macOS environments for Apple device users.
Install, configure, and support enterprise applications, including Cisco Jabber and other organization-approved software.
Install, configure, and troubleshoot printers, desktop computers, laptops, and other authorized peripheral devices.
Perform routine preventive maintenance on computers, laptops, and printers to support ongoing reliability.
Complete remedial repairs for desktops, laptops, printers, and related peripheral equipment.
Use diagnostic tools to troubleshoot network connectivity and workstation hardware and software issues.
Coordinate with third-party vendors to remediate complex audio/visual (AV) issues when required.
Provide timely, professional status updates to end users and stakeholders regarding open incidents and resolutions.
Support mobile device management (MDM) for iOS and Android devices within the enterprise environment.
Maintain working knowledge of networks, servers, audio/visual systems, smart devices, and telecommunications to support a range of IT needs.
Perform other duties as assigned by management to support departmental and organizational objectives.

Requirements

Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or an equivalent combination of education, training, and directly related work experience.
Minimum eighteen (18) months of hands-on experience in a desktop support, help desk, or IT support capacity.
Hands-on experience supporting Windows environments, including Windows 10 and/or Windows 11.
Proficiency in Windows operating systems, Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365.
Experience with PC and laptop hardware installation, configuration, and troubleshooting.
Familiarity with enterprise antivirus and endpoint protection solutions.
Experience with helpdesk ticketing systems and IT service management practices.
Knowledge of MDM platforms supporting iOS and Android devices.
Familiarity with enterprise encryption solutions and Windows device management via Active Directory.
Strong analytical, problem-solving, and technical troubleshooting abilities.
Ability to manage multiple priorities, work independently, and meet established SLAs consistently.
Excellent verbal and written communication skills, with the ability to explain technical information to non-technical audiences.
Demonstrated commitment to high-quality customer service to internal stakeholders.
Ability to adapt to changing technology and shifting organizational priorities.
Willingness to work outside standard business hours, including evenings and weekends, for scheduled project support or emergency response as required.

Technologies

Windows 10, Windows 11
Microsoft Office 365
macOS
Cisco Jabber
iOS, Android
Mobile device management (MDM)
Microsoft Active Directory, Group Policy Objects (GPOs)
Helpdesk ticketing systems
IT service management
Active Directory
Enterprise encryption solutions
ServiceNow

Preferred Certifications

CompTIA A+ certification or an equivalent vendor-neutral credential.
Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or a higher-level Microsoft certification.

Benefits

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Physical Requirements and Work Environment

Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment.
Occasionally required to lift and/or move IT equipment weighing up to 50 pounds.
May require bending, kneeling, or crouching to install or service equipment.
Work is primarily performed in a standard office or data center environment with moderate noise levels.
May require travel to or work at multiple organizational sites or client locations.

Job Details

Job Type: Full-time
Location: Bethlehem, PA (onsite)
Expected Hours: 40.0 per week
Pay: $20.00 - $23.00 per hour
Work Location: In person
Experience: Walk-Up Desk: 1 year (Required); Desktop support: 3 years (Required); ServiceNow: 3 years (Required)

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