Round Rock, TX

Support Jobs in Round Rock, TX

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Today

Technical Support Engineer 2 - AI Networking

Dell Technologies Round Rock, TX

Round Rock, TX

Today

$74k - $96k/yr Full time Bgp Cloud Platforms Evpn

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Job Description

Dell Technologies is hiring a Technical Support Engineer 2 to support Dell and Nvidia AI Networking as part of Dell’s Solutions Support (Service team). The onsite role is based in Round Rock, TX, with coverage that includes support activity for Oklahoma City, OK, focused on enterprise issue resolution and contributing to hardware and software quality.

Role Focus

As a Technical Support Engineer 2, you will resolve AI Networking solution issues reported by enterprise customers. You will also document technical findings across the entire issue lifecycle, coordinate with internal teams to drive resolution, and support quality improvements by reporting relevant hardware and software defects.

Responsibilities

Own enterprise customer-reported issues submitted through various intake models, working with customers and internal stakeholders through to resolution aligned to the customer’s satisfaction.
Document all relevant technical details throughout the issue lifecycle and keep customers informed in a timely manner on overall progress.
Coordinate with multiple internal stakeholders during resolution, including Engineering, Backline Teams, and other Lines of Business.
Support hardware and software quality for Dell and Nvidia AI Networking by identifying and reporting bugs and issues to Backline teams.
Follow required processes and use the appropriate tools and methods to achieve quality closures, including Training/Mentoring, Knowledge Sharing, Projects, and Tasks as applicable.
Resolve AI Networking solutions as part of a team.
Work with global enterprise customers to address issues in infrastructure spanning Cloud, Datacenter, and Edge Networking, including traditional networking and Open Networking, and related Lines of Business such as Compute and Storage.
Contribute to hardware and software quality by reporting bugs to the Product Quality Team.
Ensure customer interactions reflect a high degree of respect while driving operational excellence through adherence to processes and tools.

Required Experience

3-5 years of experience integrating and troubleshooting a broad range of technologies, including Servers, Storage, and Networking in a datacenter environment.
Extensive knowledge of Networking AI Solutions, including Datacenter and Edge, plus cloud computing concepts, Open Networking, and SD-WAN fundamentals.
Fundamental knowledge of Linux.
Expertise in core networking technologies: Layer-2 Fundamentals, Spanning Tree, Port Channels, AAA, Layer-3 Concepts, and Routing Protocols.
Familiarity with advanced and emerging technologies including BGP, VxLAN, and EVPN.
Excellent communication skills, strong analytical and troubleshooting ability, and the capacity to quickly judge priorities during challenging situations.
Experience working in highly technical, highly complex enterprise customer environments.

Technologies

Servers, Storage, Networking
Cloud Computing, Open Networking, SD-WAN
Linux
Layer-2 Fundamentals, Spanning Tree, Port Channels, AAA
Layer-3 Concepts, Routing Protocols
BGP, VxLAN, EVPN

Location

Round Rock, TX (onsite). Support coverage includes Oklahoma City, OK.

Compensation

The annual range for this position is $74,205 - $96,030.

Desirable Certifications

CCNP/CCIE, CCDP/CCDE, JNCP/JNCIE, Dell Proven professional certifications
RHCE, RHA, BCNP/BCFP, CWNP/ACMP/ACMX/ACDX/CWNE
VCP/VCAP, MCSE/MSM, AWS / Microsoft Azure cloud associated technological certifications

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1mo ago

Help Desk Support Specialist (Technical Customer Support)

Realty Texas Round Rock, TX

Round Rock, TX

1mo ago Closed

$21 - $22/hr Full time Application Support Customer Service Customer Support

This position is no longer accepting applications (closed Aug 24, 2026).

Job Description

Provide frontline technical support to Realty Texas agents for our proprietary software, mobile apps, and third-party integrations, including onboarding and troubleshooting hardware, connectivity, and account configurations, onsite in Round Rock, TX.

Responsibilities

Act as the primary, friendly point of contact for agents facing issues with our custom software suite, mobile apps, and third‑party integrations.
Guide non-technical agents through software setups, lead‑capture tools, and digital signature platforms over the phone, via Zoom/Teams, or in person at the corporate office.
Onboard new agents by configuring their custom domain emails, CRM access, and account settings with a welcoming approach.
Troubleshoot hardware, Wi‑Fi connectivity, and office printer setups within the local office environment.
Collaborate with management to create user‑friendly "How‑To" guides and short videos for the agent knowledge base.

Requirements

1–2 years of experience in a technical support, customer service, or help desk role where clear communication was essential.
Tech aptitude: quick to learn new platforms; experience with Outlook (preferred but not required) and iOS/Android mobile troubleshooting.
Location: ability to commute daily to the corporate office in Round Rock, TX.
Language: English (Required).

Technologies

DotMe™ operating platform
Outlook
iOS
Android
Zoom
Microsoft Teams
CRM
Lead-capture tools
Digital signature platforms
Custom software suite

Application Questions

Are you comfortable working 100% in-office at our Round Rock corporate location?
Please describe a time you had to explain a complex software or technical issue to someone who was completely non-technical. How did you handle it?
The starting salary for this full-time role is $45,000/year. Is this target salary aligned with your expectations?

Pay

Pay: $21.00 - $22.00 per hour

Experience

Help desk and technical support: 1 year (Preferred)

Language

English (Required)

Ability to Commute

Round Rock, TX 78681 (Required)

Work Location

In person

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Support Jobs in Round Rock, TX

Technical Support Engineer 2 - AI Networking

Help Desk Support Specialist (Technical Customer Support)

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