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Realty Texas

Help Desk Support Specialist (Technical Customer Support)

Realty Texas
Round Rock, TX $21 - $22/hr Full time Posted 14d ago
Application Support Customer Service Customer Support End User Support Hardware Support Help Desk Support Information Technology (IT) IT Services Microsoft 365 Office 365 Onsite Phone Support Remote Support Technical Support
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Job Description

Provide frontline technical support to Realty Texas agents for our proprietary software, mobile apps, and third-party integrations, including onboarding and troubleshooting hardware, connectivity, and account configurations, onsite in Round Rock, TX.

Responsibilities

  • Act as the primary, friendly point of contact for agents facing issues with our custom software suite, mobile apps, and third‑party integrations.
  • Guide non-technical agents through software setups, lead‑capture tools, and digital signature platforms over the phone, via Zoom/Teams, or in person at the corporate office.
  • Onboard new agents by configuring their custom domain emails, CRM access, and account settings with a welcoming approach.
  • Troubleshoot hardware, Wi‑Fi connectivity, and office printer setups within the local office environment.
  • Collaborate with management to create user‑friendly "How‑To" guides and short videos for the agent knowledge base.

Requirements

  • 1–2 years of experience in a technical support, customer service, or help desk role where clear communication was essential.
  • Tech aptitude: quick to learn new platforms; experience with Outlook (preferred but not required) and iOS/Android mobile troubleshooting.
  • Location: ability to commute daily to the corporate office in Round Rock, TX.
  • Language: English (Required).

Technologies

  • DotMe™ operating platform
  • Outlook
  • iOS
  • Android
  • Zoom
  • Microsoft Teams
  • CRM
  • Lead-capture tools
  • Digital signature platforms
  • Custom software suite

Application Questions

  • Are you comfortable working 100% in-office at our Round Rock corporate location?
  • Please describe a time you had to explain a complex software or technical issue to someone who was completely non-technical. How did you handle it?
  • The starting salary for this full-time role is $45,000/year. Is this target salary aligned with your expectations?

Pay

  • Pay: $21.00 - $22.00 per hour

Experience

  • Help desk and technical support: 1 year (Preferred)

Language

  • English (Required)

Ability to Commute

  • Round Rock, TX 78681 (Required)

Work Location

  • In person

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