Help Desk Support Specialist (Technical Customer Support)

Provide frontline technical support to Realty Texas agents for our proprietary software, mobile apps, and third-party integrations, including onboarding and troubleshooting hardware, connectivity, and account configurations, onsite in Round Rock, TX.

Responsibilities

• Act as the primary, friendly point of contact for agents facing issues with our custom software suite, mobile apps, and third‑party integrations.
• Guide non-technical agents through software setups, lead‑capture tools, and digital signature platforms over the phone, via Zoom/Teams, or in person at the corporate office.
• Onboard new agents by configuring their custom domain emails, CRM access, and account settings with a welcoming approach.
• Troubleshoot hardware, Wi‑Fi connectivity, and office printer setups within the local office environment.
• Collaborate with management to create user‑friendly "How‑To" guides and short videos for the agent knowledge base.

Requirements

• 1–2 years of experience in a technical support, customer service, or help desk role where clear communication was essential.
• Tech aptitude: quick to learn new platforms; experience with Outlook (preferred but not required) and iOS/Android mobile troubleshooting.
• Location: ability to commute daily to the corporate office in Round Rock, TX.
• Language: English (Required).

Technologies

• DotMe™ operating platform
• Outlook
• iOS
• Android
• Zoom
• Microsoft Teams
• CRM
• Lead-capture tools
• Digital signature platforms
• Custom software suite

Application Questions

• Are you comfortable working 100% in-office at our Round Rock corporate location?
• Please describe a time you had to explain a complex software or technical issue to someone who was completely non-technical. How did you handle it?
• The starting salary for this full-time role is $45,000/year. Is this target salary aligned with your expectations?

Pay

• Pay: $21.00 - $22.00 per hour

Experience

• Help desk and technical support: 1 year (Preferred)

Language

• English (Required)

Ability to Commute

• Round Rock, TX 78681 (Required)

Work Location

• In person