Support Jobs in Royal Oak, MI

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Desktop Support Specialist

Oakland Community College Royal Oak, MI

Royal Oak, MI

Today

Full time Android Customer Support Desktop Support

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Job Description

Oakland Community College in Royal Oak, Michigan is seeking a Desktop Support Specialist to provide dependable, user-focused technical assistance for campus technologies. This onsite role blends strong customer service with hands-on IT support to help a diverse campus community keep devices, software, and networks functioning smoothly.

Qualifications

Minimum two years of experience in desktop support or a related role.
Associate’s degree in Information Technologies or a related field, or technical training equivalent.

Responsibilities

Research, resolve, and respond to complex technology questions in accordance with current standards.
Acquire, maintain, and expand knowledge of relevant product offerings, current support policies, and methods of support delivery to provide technically accurate solutions.
Lead or participate in team projects that enhance the quality or efficiency of support.
May be called upon to temporarily perform as a team lead in the absence of the Desktop Support Manager, including training and guidance to IT agency temporary employees.
Consult with end-users to determine technology needs.
Study vendor products to determine those that best meet user needs, recommending hardware and software packages and standards.
Install and maintain new and existing hardware.
Provide support for software, peripherals, network nodes, wiring, and campus-based technologies.
Participate in the research of new technologies.
Document, debug, and prepare end-user and departmental procedures.
Perform other related duties as assigned.
Ability to work additional hours as needed.

Requirements

Knowledge of personal computers and related hardware and software.
Knowledge of operating systems and application software.
Knowledge of GUI applications used in a Windows operating environment.
Familiar with iOS, Android, and macOS operating systems.
Knowledge of problem solving and troubleshooting methods.
Skills in verbal and written communications and customer service practices.
Ability to work as a team player in a multi-cultural, diverse working environment.
Ability to lift up to 50 pounds.

Technologies

Windows
macOS
iOS
Android

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