Desktop Support Specialist

Oakland Community College in Royal Oak, Michigan is seeking a Desktop Support Specialist to provide dependable, user-focused technical assistance for campus technologies. This onsite role blends strong customer service with hands-on IT support to help a diverse campus community keep devices, software, and networks functioning smoothly.

Qualifications

• Minimum two years of experience in desktop support or a related role.
• Associate’s degree in Information Technologies or a related field, or technical training equivalent.

Responsibilities

• Research, resolve, and respond to complex technology questions in accordance with current standards.
• Acquire, maintain, and expand knowledge of relevant product offerings, current support policies, and methods of support delivery to provide technically accurate solutions.
• Lead or participate in team projects that enhance the quality or efficiency of support.
• May be called upon to temporarily perform as a team lead in the absence of the Desktop Support Manager, including training and guidance to IT agency temporary employees.
• Consult with end-users to determine technology needs.
• Study vendor products to determine those that best meet user needs, recommending hardware and software packages and standards.
• Install and maintain new and existing hardware.
• Provide support for software, peripherals, network nodes, wiring, and campus-based technologies.
• Participate in the research of new technologies.
• Document, debug, and prepare end-user and departmental procedures.
• Perform other related duties as assigned.
• Ability to work additional hours as needed.

Requirements

• Knowledge of personal computers and related hardware and software.
• Knowledge of operating systems and application software.
• Knowledge of GUI applications used in a Windows operating environment.
• Familiar with iOS, Android, and macOS operating systems.
• Knowledge of problem solving and troubleshooting methods.
• Skills in verbal and written communications and customer service practices.
• Ability to work as a team player in a multi-cultural, diverse working environment.
• Ability to lift up to 50 pounds.

Technologies

• Windows
• macOS
• iOS
• Android